Senior Manager - Recruitment Excellence & Experience, Resourcing & Scholarships CoE

Role Overview:

The Senior Manager, Recruitment Excellence & Experience provides strategic leadership for NUHS cluster-wide recruitment transformation by defining, governing and driving a future-ready recruitment vision, operating model and talent acquisition strategy across NUHS institutions. This role is accountable for advancing end-to-end recruitment transformation and operational excellence through process optimisation, digital and AI enablement, and recruitment policies governance, in partnership with the institutional HR stakeholders and the HR Tech team. The incumbent collaborates closely with NUHS institutions and MOHH to shape talent attraction strategies, influence talent pipeline development, strengthen and build cluster-wide critical talent pipelines, elevate candidate and onboarding experience, and embed sustainable change across the cluster. The role also serves as a strategic advisor to senior leadership, exercising independent judgement in addressing complex talent challenges, influencing recruitment transformation priorities, and driving innovation to support NUHS long-term workforce sustainability objectives.

Key Responsibilities:

1. Strategic Transformation in Recruitment Strategy

Lead the design, governance and implementation of a NUHS cluster-wide recruitment strategy and standards to drive consistency, scalability, organisational agility and workforce sustainability across all NUHS institutions
Act as a strategic advisor to institutional leadership teams, shaping and delivering forward-looking talent acquisition strategies, talent interventions and recruitment transformation priorities aligned to organisational objectives

2. Recruitment Operations & Candidate Experience

Provide strategic oversight and governance of end-to-end recruitment processes, driving cluster-wide standardisation, operational excellence, service quality and measurable improvements in talent pipeline
Design, govern and continuously enhance evidence-based recruitment frameworks, assessment methodologies and selection standards that strengthen hiring quality, workforce capability and compliance outcomes
Optimise sourcing, selection, and offer processes using best practices to improve speed and candidate experience
Lead complex root-cause analysis of recruitment challenges and determine sustainable transformation interventions that optimise recruitment productivity, workforce availability and talent acquisition effectiveness across the cluster
Own the strategic direction and governance of the overall NUHS candidate experience framework, leveraging digital innovation and talent analytics to strengthen employer brand, candidate engagement and hiring conversion outcomes
Improve onboarding journeys, including welcome communications and onboarding kits, to support new hires
Enhance candidate engagement and satisfaction through greater transparency in our hiring process

3. Digital, AI & Talent Intelligence

Provide strategic leadership for the recruitment technology ecosystem including Application Tracking System (ATS), establishing future-state roadmaps, governance standards and optimisation strategies to maximise recruitment operational effectiveness
Evaluate, prioritise and govern adoption of AI-enabled recruitment solutions (e.g., CV screening, matching, chatbots, scheduling automation, in-house Hiring AI tool), exercising independent judgement on technology investments, implementation risks, business impact and ethical AI considerations
Leverage advanced analytics, predictive workforce modelling, and market intelligence - including recruitment trends, competitor landscape, and workforce analytics - to shape recruitment strategy and drive informed hiring decisions at the cluster-level
Partner the HR Tech team to deliver automation, integrations, and digital enhancements across the recruitment lifecycle
Lead cluster-wide adoption and capability development in AI-enabled recruitment practices, driving transformation readiness and digital maturity across recruitment functions

4. Policies, Governance & Compliance

Serve as the Resourcing CoE owner for recruitment policies, governance frameworks and operating standards across the NUHS cluster, ensuring alignment with organisational, regulatory and healthcare workforce requirements
Assume overall accountability for adherence to fair hiring, regulatory, audit and data governance requirements, proactively identifying and mitigating organisational recruitment risks

5. Stakeholder Collaboration, Change & Delivery

Lead highly complex, multi-stakeholder recruitment transformation programmes, exercising substantial independent judgement in balancing organisational priorities, resource constraints, operational risks and strategic workforce objectives
Oversee and manage the end-to-end cluster-level procurement process for recruitment-related services (e.g., recruitment agencies, LinkedIn, job portals, background screening vendors)
Assume end-to-end accountability for programme governance, resource allocation, benefits realisation, financial stewardship and delivery outcomes across multiple concurrent transformation initiatives

6. MOHH Talent Pipeline Initiatives & Projects

Collaborate with MOHH on national talent pipeline initiatives and operationalise pipeline strategies across the NUHS cluster
Represent NUHS as a subject matter expert in national workforce platforms and recruitment workgroup discussions (e.g., CEN, INOP and other nursing recruitment initiatives), influencing policy discussions, workforce strategies and sector-wide recruitment initiatives

7. Financial Stewardship & Vendor Governance

Provide strategic oversight of cluster-wide procurement governance, contract negotiations and vendor performance management, ensuring commercial effectiveness, risk mitigation and optimal return on investment
Hold accountability for vendor governance outcomes, service performance, contractual compliance and value optimisation to support NUHS talent acquisition objectives

Requirements:

Education & Experience

Bachelor's degree in human resources, Business Administration, or related field
8-10 years of experience in talent acquisition/recruitment operations, with strong exposure to recruitment transformation, Centre of Excellence (CoE), or strategic HR roles
Proven experience in leading large-scale transformation, recruitment process design, or cross-institutional initiatives
Experience working in large, complex organisations healthcare sector experience preferred. Familiarity with public healthcare workforce initiatives and MOHH frameworks is an advantage
Demonstrated experience in implementing AI-assisted recruitment tools and digital transformation initiatives
Hands-on experience with SAP SuccessFactors, other Applicant Tracking Systems (ATS), and workflow automation tools such as Power Automate

Skills & Competencies

Strong strategic thinking with the ability to translate vision into execution
Deep understanding of recruitment processes, systems, and workforce trends
Strong project management capabilities including procurement and vendor management
Experience in data analytics, talent insights, and digital/AI-enabled recruitment tools
Excellent stakeholder management and influencing skills, including engagement with senior leaders
Strong change management and transformation leadership capabilities
Effective communication and presentation skills
Passion to drive strategy, create influence, and deliver impactful transformation

Why Join This Role

At NUHS, we are committed to advancing healthcare through excellence in people, innovation, and collaboration. Our Employee Value Proposition (EVP) reflects a purpose-driven environment where you can make meaningful impact, grow your career, and contribute to shaping the future of healthcare.

This role offers a unique opportunity to lead and shape recruitment transformation at a cluster level. Lead transformational change in healthcare recruitment, developing future-ready recruitment capabilities through AI innovation and strategic talent solutions. If you are passionate about driving change, influencing stakeholders, and making a tangible difference in healthcare workforce outcomes, this role provides the platform to do so.