Job Description: Delivery Manager

Role Overview

We are looking for a seasoned Delivery Manager with 1518 years of experience to lead end-to-end delivery of the Digital Health program. This role will be responsible for driving large-scale, multi-track digital health initiatives, ensuring alignment with business objectives, and delivering high-quality outcomes with predictability and efficiency.

The ideal candidate will bring strong program leadership, stakeholder management, financial acumen, and healthcare domain understanding, with the ability to operate in a fast-evolving, product-driven environment.

Key Responsibilities

1. Program Leadership & Delivery Ownership

Own end-to-end delivery of the program, spanning multiple applications and workstreams
Drive execution across parallel tracks, ensuring alignment to roadmap priorities and timelines
Establish delivery rhythm with structured governance models (WBR/MBR/QBR)
Ensure predictable delivery with zero/minimal slippages

2. Stakeholder & Client Management

Act as the primary interface for client leadership and business stakeholders
Build strong relationships with clinical, business, and technology stakeholders
Drive expectation management and proactive communication
Ensure zero-surprise delivery and high stakeholder satisfaction

3. Financial & Commercial Ownership

Own program financials including revenue, margins, cost optimization, and billing
Drive milestone-based and T&M billing models aligned to delivery outcomes
Monitor effort burn (PDs), utilization, and forecasting
Identify opportunities for revenue growth and scope expansion

4. Delivery Governance & Risk Management

Establish and enforce robust governance frameworks across all tracks
Proactively identify and mitigate risks, dependencies, and bottlenecks
Drive issue resolution and escalation management
Ensure compliance with quality, security, and regulatory standards

5. Product & Technology Alignment

Collaborate with product and engineering teams to align delivery with product vision and roadmap
Ensure scalable, high-performance solutions aligned to digital health architecture
Drive adoption of modern engineering practices (Agile, DevOps, CI/CD)
Oversee integration across platforms (PMS, EHR, AI engines, third-party systems)

6. AI / Digital Innovation Enablement

Drive AI/GenAI adoption across DHW use cases (clinical decision support, personalization, automation)
Identify high-impact use cases and ensure measurable outcomes
Track productivity and efficiency gains through AI adoption
Collaborate with innovation teams to scale AI-led solutions

7. Resource & Team Leadership

Lead and mentor cross-functional teams (engineering, QA, DevOps, UX, PMO)
Ensure optimal resource planning, allocation, and utilization
Build a high-performance culture focused on ownership, accountability, and collaboration
Drive talent development and succession planning

8. Process Excellence & Continuous Improvement

Drive standardization of SDLC processes and delivery practices
Identify and implement process improvements and automation opportunities
Improve delivery efficiency, quality, and turnaround times
Institutionalize best practices across programs

Required Skills & Competencies

Core Competencies

Strong experience in program and delivery management for large-scale digital platforms
Deep understanding of SDLC, Agile, and hybrid delivery models
Expertise in financial management (revenue, margins, forecasting)
Strong knowledge of enterprise architecture and system integrations

Leadership Skills

Exceptional stakeholder and client management skills
Strong decision-making and problem-solving abilities
Ability to manage complex, multi-track programs
High level of ownership, accountability, and execution focus

Technical & Domain Skills

Experience in Java-based enterprise applications and cloud platforms (AWS/Azure)
Exposure to digital health ecosystems (PMS, EHR, Telehealth, Diagnostics)
Understanding of healthcare regulations and data privacy standards
Familiarity with AI/GenAI use cases in healthcare

Preferred Experience

Prior experience in healthcare transformation programs
Exposure to ABDM or similar digital health initiatives
Experience working in product-led organizations
PMP / PgMP / Agile certifications are a plus

Education

Bachelors degree in engineering / technology
MBA or equivalent leadership qualification preferred

Key Success Metrics

On-time delivery across all DHW tracks
Achievement of revenue and margin targets
Stakeholder satisfaction / CSAT scores
Reduction in delivery risks and escalations
AI adoption rate and measurable productivity gains
Improvement in team utilization and efficiency

ASSOCIATE DIRECTOR - Project Management