JOB DESCRIPTION

ROLE SYNOPSIS

The job holder will be responsible for managing respective Stores in their Region so as to ensure maximum sales, maximum profitability and effective stock management to increase customer satisfaction and ensure continued business growth. The job holder will also be responsible for maintaining the desired visual merchandising, retail operations, customer service, replenishment, recovery standards in his/her area in the store in all aspects.The job holder is also responsible for sponsoring and coaching the team and driving continuous improvements.

KEY RESPONSIBILITIES & RESULT AREAS

KEY RESPONSIBILITIES

Sales and Commercial Performance of the region

Maximize sales and profitability of the area
Formulate and implement store strategies and procedures
Coach Store Managers to use commercial information effectively
Control costs within budgetary guidelines
Promote awareness of local trading patterns, the trading environment and competitor activity
Identify internal and external commercial opportunities
Maximize productivity in stores through effective deployment of resources
Increase market share in the area and study competition regularly
Monitor and control expenses ( overtime, local, stock and consumables) through efficient store operations
Look at prospective sites and evaluate new sites Prepare and participate in the preparation of sales budgets

Operational Standards and Management

Execute new store openings and re-fits.
Execute promotions are implemented according to guidelines and that local/seasonal promotional opportunities are identified and maximized.
Ensure maintenance & regular review of store operational & standards leading to standardization of systems.
Monitor inventory management systems within the area (stock availabililty,order management, back store management, stock consolidation and transfer)
Ensure ontime stock count and effective stock management (right product is available at the right time in all stores)
Monitor staffing levels in stores within the area to ensure resources are effectively deployed
Monitor store administration through periodical store visits & retail meetings to maximize operational efficiency
Ensure all the stores are in compliance with all employment and state laws, health and safety standards
Ensure all the stores portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company
Maintain best retail standards in all the store in your region as per market positioning of the brand
Initiate timely action on slow moving and non-moving products
Furnish regular product feedback to the senior management and the buying department.
Supervise the visual merchandising function to ensure that they support the brand and intended theme.
Execute and monitor stores for events like sale, promotions etc.

3. People Management

Support induction of new recruits through buddy system
Manage, develop and motivate staff to increase sales and improve efficiency
Ensure right mix of staffing across all showrooms
Train/Assist Store Managers in conducting staff welfare activities
Ensure that all new recruits understand their job and settle down well within the company
Assist Store Managers in grievance handling and disciplinary actions
Ensure skill development of showroom staffs through Job rotation and Learning & Development
Monitor and appraise the performance of showroom staffs in coordination with showroom managers and developing individual career plans.
Set KRA's for direct reports and conduct performance appraisal
Oversee staff deployment and drive motivation levels of the direct reportees
Monitor staff welfare ( staff accommodation and transport) and facilitate complaint resolution
Ensure effective resource planning and succession planning

Customer Focus

Implements a high standard of customer focus within the store in the area through effective coaching
Regularly assesses customer service standards within store
Ensure that customer satisfaction is maintained at the highest level in all stores
Assess mystery shopping feedback and prepare action plan for improvement
Create seamless customer service orientation among store employees by ensuring timely and efficient customer service

Regional Concept Business Head - HomeBox, KSA