Job Overview

We are looking for a dynamic and motivated Java/J2EE Application Support Engineer to join our application support team. The ideal candidate will have hands-on experience in Java/J2EE, Unix/Linux, SQL, web applications, batch processing, and application support. Candidates with development experience who are willing to transition into an application support role are also encouraged to apply.

The role requires strong ownership, troubleshooting skills, a willingness to learn, and the ability to work in a 24×7 shift-based support environment, including night shifts, weekends, and public holidays.

Key Responsibilities

Provide L1/L2 application support for Java/J2EE-based enterprise applications
Monitor applications, batch jobs, interfaces, and system processes
Analyze and troubleshoot application issues using Java logs, Unix/Linux commands, and SQL queries
Perform incident investigation, root-cause analysis, and resolution within defined SLAs
Support web applications and batch processing environments
Work with JBOSS application servers, MariaDB/SQL databases, Shell scripts, and related middleware
Execute SQL queries for data validation, investigation, and troubleshooting
Monitor and support scheduled jobs and batch processes
Support MQ setup/configuration and Connect:Direct (C:D) processes where required
Coordinate with development, infrastructure, database, middleware, and business teams to resolve production issues
Ensure timely communication and escalation of critical incidents
Follow ITIL/application support processes and maintain proper incident and problem-management documentation
Participate in application deployments, production releases, and post-release validation
Take ownership of assigned incidents and ensure timely resolution without compromising quality
Continuously learn new technologies, applications, and banking processes

Required Technical Skills

Hands-on experience with Java/J2EE applications
Minimum 1 year of application support experience; Java developers with strong technical fundamentals and willingness to move into support are also considered
Good knowledge of Java/J2EE programming
Hands-on experience with Unix/Linux commands
Good understanding of SQL queries and database troubleshooting
Knowledge of:

Web applications
Batch jobs
JBOSS
MariaDB
SQL
Shell scripting
Job scheduling

Exposure to MQ setup is an advantage
Experience with Connect:Direct (C:D) is an advantage
Banking/financial services domain experience is an added advantage

Preferred Experience

1-5 years of relevant experience in Java/J2EE application support, production support, or Java development with strong willingness to transition into application support.