WERE HIRING AS A DESKTOP SUPPORT ENGINEER AT EGYPT!

Excis is a global IT support leader globally, driven by innovation and collaboration. We're looking for a proactive Desktop Support Engineer L1 to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.

Client in 190+ countries
6000+ Engineers
200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

Location: New Cairo Festival City, Cairo, Egypt

What You'll Do:

Provide first/second level desktop support for hardware, software, and application issues, both locally and remotely, including troubleshooting, documentation, and ticket management.
Install, upgrade, maintain, and repair desktops, laptops, printers, and authorized software applications (Windows OS, Microsoft Office, Cisco Jabber, etc.), including basic support for Mac systems.
Collaborate with supervisors, managers, and third-party vendors to resolve complex issues, ensure operational consistency, and provide guidance to other Band 1 technicians.

Requirements

What you need:

2–3 years of experience in Windows desktop support.
Knowledge of multiple Windows operating systems (XP, 7, 8.1, 10) and Microsoft Office suites.
Basic understanding of Mac OS, networking fundamentals, and servers.
Experience with troubleshooting hardware, printers, peripherals, and network connectivity.
Strong communication, documentation, and problem-solving skills, including familiarity with ticketing systems.

Benefits

Why Join Us

At Excis, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career Apply now to join Excis in Egypt and be at the forefront of IT support excellence!

Desktop Support Engineer L1 EG