Job description

Summary

With ServiceNow as our global platform, we are committed to continuous improvement, optimizing system functionality, and enhancing the user experience. This role plays a key part in analyzing root causes of system issues, identifying solutions, and preventing future occurrences. You will report to our ERP Business Process manager.

Responsibilities

Business Analysis & Process Improvement

Collaborate with stakeholders to define, develop, and document business requirements, objectives, and system specifications.
Analyze existing systems and processes, leveraging data insights to recommend improvements.
Ensure that proposed solutions align with business goals and drive efficiency.

System Optimization & Troubleshooting

Investigate and diagnose system issues, implementing effective solutions.
Monitor system performance to identify trends and proactively address potential problems.
Provide timely communication to users regarding issue resolution and system updates.

Project Implementation & Execution

Lead and/or participate in the planning and execution of system implementation projects.
Track project milestones, ensuring timely delivery of solutions.
Coordinate with cross-functional teams to ensure smooth adoption of enhancements.

Oracle Fusion Cloud SCM & ERP Expertise

Utilize deep knowledge of Oracle Fusion Cloud SCM & ERP to drive system improvements.
Serve as a subject matter expert, guiding users on best practices and system capabilities.
Work closely with IT and business teams to align system functionality with operational needs.

Stakeholder Collaboration & User Training

Partner with business units to understand challenges and translate them into technical solutions.
Conduct training sessions to ensure users are equipped with the knowledge to maximize system efficiency.
Foster a culture of continuous learning and process optimization.

Requirements

Bachelor s degree in Computer Science, Information Systems, Software Engineering, or a related field.
Strong knowledge of Oracle Fusion Cloud SCM & ERP systems and processes.
Excellent analytical, interpersonal, and communication skills with the ability to collaborate effectively in a team environment.
Proven ability to coordinate mid-size, multi-department projects with management oversight.
4-6 years of experience in a functional role within a manufacturing company, utilizing purpose-implemented business systems.
Minimum of 2 years of experience in project-oriented operations focused on process redesign and/or business system support.
Ability to work primarily during normal Eastern Standard Time business hours, with flexibility as needed based on project requirements.

Senior Business Analyst (ERP)