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What You'll Do

You will lead the engineering discipline that underpins BCG's Configuration Management Database (CMDB), ensuring Configuration Item (CI) data is consistently ingested, accurate, current, and reliable at enterprise scale. You will translate governance policies into operational reality—building and sustaining the pipelines, automation, tooling, and controls that ensure CMDB data is complete, consistent, and correct in practice.

In this role, you will own the operational sustainability of CMDB data quality across BCG's asset estate. You will drive automation, expand cloud coverage, and modernize ingestion pipelines while partnering closely with platform, cloud, and productivity teams. You will help shape engineering direction, scale standards, and embed CMDB health as a measurable and sustained outcome.

Key Responsibilities Include

Lead CMDB reliability engineering across ingestion, data quality, observability, and lifecycle management
Run and evolve data ingestion pipelines across ServiceNow CMDB, Syncfish, Jamf, Intune, and cloud platforms (AWS, Azure, GCP)
Drive migration from custom pipelines to native connectors, ensuring controlled cutover and validated data parity
Build and scale automation-first operations, reducing manual intervention and improving reliability by design
Establish and monitor CMDB health metrics, including data freshness, duplication, latency, and lifecycle compliance
Implement automated data quality controls and lifecycle enforcement across all CI classes
Ensure integrity of CI relationships and governance of cloud asset data and tagging standards
Develop scalable remediation tooling for CI consolidation, retirement, archival, and deletion
Expand Syncfish cloud coverage to achieve full representation of relevant public cloud asset types
Partner with the CMDB Owner to translate governance into enforceable engineering controls
Communicate risks, progress, and recommendations to senior stakeholders and leadership forums
Contribute to team capability building, coaching engineers on SRE principles, automation, and pipeline design

What You'll Bring

You bring 7+ years of experience in Site Reliability Engineering, Platform Engineering, data engineering, or a related operational engineering discipline
You bring significant experience with ITIL concepts, particularly Configuration Management and Asset Management practices
You bring experience with Infrastructure as Code or CI/CD, data ingestion pipelines, ETLs, or integration workflows at scale, including error handling, retry logic, observability, and lifecycle management
You bring experience with ServiceNow CMDB at a senior engineering level, including CI class models, discovery tooling, data ingestion mechanisms, and data quality management
You bring knowledge of public cloud providers and the behaviours of microservices-based environments
You bring strong stakeholder engagement and technical communication skills, with the ability to represent engineering clearly to non-engineering audiences
You bring experience working across organisational boundaries and leading delivery through influence rather than formal authority
You bring experience with ServiceNow integrations, including import sets, Transform Maps, or integration APIs
You bring familiarity with Syncfish or equivalent CMDB synchronisation and discovery tooling
You bring experience working within product or agile/squad-based operating models
You bring ServiceNow Certified System Administrator or Certified Implementation Specialist certification (desirable)
You bring knowledge of security frameworks such as ISO and NIST as they relate to asset governance, control evidence, and compliance reporting

Who You'll Work With

You will work within the SRE Enablement team, partnering closely with the CMDB Owner within the ServiceNow organization to translate governance into scalable engineering execution. You will collaborate with cloud, platform, and personal productivity teams to ensure consistent and reliable asset data across BCG's environment.

You will engage regularly with senior stakeholders and leadership forums, contributing engineering insights, communicating risks, and aligning on priorities. As part of a global, cross-functional network, you will help embed standards, share best practices, and scale CMDB reliability as a sustained capability.

Additional info

Additional Information

Hybrid or on-site work model
Works in close partnership with the CMDB Owner within the ServiceNow organization, providing engineering execution to governance direction
Leads delivery of Trusted CMDB initiative workstreams and contributes to monthly operational reviews with structured metrics and progress reporting
Occasional travel may be required for business or team engagements

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

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Global IT Security Engineer Expert Senior Manager - CMBD