Job Description

Synopsis

In this role we are looking for an Analyst who will be responsible for supporting our sales efforts by ensuring the smooth operation of various tasks and processes crucial to B2B Sales Products & Program

Accountabilities

Manage pricing and incentive modelling templates to accurately reflect product and program offerings, in collaboration with relevant stakeholders
Maintain and update incentive contract templates, ensuring compliance with current regulations and company policies.
Effectively manage and organize internal and external inboxes, for inquiries, providing prompt responses and forwarding critical matters to appropriate team members .
Utilize CRM systems to track, organize and manage customer data, ensuring accurate and up-to-date information is maintained .
Create together with the Manager B2B products and contracts new sales programs focusing on specialty segments like Marine, Embassies or Students. .
Facilitate clear and timely communication with internal customers, in particular BDU's, addressing their inquiries, concerns and providing necessary information on products, programs and policies .
Collaborate with sales policies & communication team to ensure accurate representation of relevant agency and corporate sales policies, keeping them updated and communicated internally and externally .
Generate regular and ad-hoc reports to provide insights into sales performance, customer trends and program effectiveness, aiding in strategic decision-making .
Maintain a strong understanding of the products, programs and offerings to provide accurate and informative support to customers and sales teams

Qualifications

Education & Experience

Bachelors degree, 4 plus years work experience in a related field .Sales experience, or experience in supporting a field sales organization desired
Strong team player, with cultural awareness & understanding required.
Numerate and analytical mindset with the ability to generate and interpret reports.
Proven experience in sales support, administration, or a similar role .
Strong efficiency in MS Office Suite and CRM software.
Excellent organizational skills with keen eye for detail .
Exceptional communicational skills, both written and verbal .
Ability to manage multiple tasks and deadlines in fast-paced environment.
Strong problem solving abilities and a customer-centric mindset
Familiarities with pricing models, legal contracts and sales policies is a plus

Additional Information

Etihad Airways is more than the UAE's national airline - we're shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our Journey 2030 ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com

Recruitment Fraud Alert

Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

B2B Sales Products Officer