Skill required: Tech for Operations - Business Transformation

Designation: AI/ML Computational Science Assoc Mgr

Qualifications:Any Graduation

Years of Experience:10 to 14 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions. The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions.,Tech for Operations involves using technology to improve and streamline business operations. This role includes implementing software solutions, automating processes, and managing IT systems that support operational activities. It also involves analyzing data to optimize performance and ensure efficiency. The goal is to enhance productivity and operational effectiveness through the effective use of technology. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent Automation We are looking for an experienced and dynamic Customer Success Manager with experience in managing complex client relationships, particularly in technology-driven environments. The ideal candidate has strong functional knowledge combined with a solid technical understanding and can act as an advisor to enterprise customers. This role involves close collaboration with cross-functional teams, including product, engineering, and delivery, to ensure adoption, and long-term value realization for our clients/stakeholders.

What are we looking for

Exposure in managing enterprise transformations or digital solution implementations
Familiarity with Customer Success platforms is a plus
Experience in industries such as [e.g., BFSI, Healthcare, Manufacturing] is a plus
Familiarity with Agile or project management methodologies is desirable
Background in software implementation or consulting is a plus
10-12 years of experience in Customer Success, Solution Delivery, or Techno-Functional Consulting roles
Proven experience working in technology-driven organizations, ideally in SaaS, IT services, or enterprise platforms
Techno functional knowledge in data & AI with ERP, CRM, Analytics, etc. is a plus
Excellent client-facing communication, stakeholder management, and relationship-building skills
Experience managing global clients and multi-stakeholder environments
Bachelor's degree in business, Information Technology, Engineering, or a related field; MBA is a plus Roles and Responsibilities:
Own end-to-end client/stakeholder relationship management for strategic accounts, ensuring high customer satisfaction
Serve as a bridge between technical teams and business stakeholders, translating client needs into actionable insights
Guide customers through solution adoption, change management, and post-implementation optimization
Facilitate customer feedback loops to inform product enhancements.
Collaborate with product, engineering, and support teams to troubleshoot, resolve issues, and communicate updates
Analyze usage data and system performance to provide actionable insights and recommendations
Lead regular business and technical review meetings with clients/stakeholders
Proactively identify risks related to product adoption or system integration and help mitigate them
Monitor tool adoption data, proactively identifying risks, opportunities and enhancement as required
Manage escalations with a structured, resolution-focused approach
Mentor junior team members and contribute to knowledge-sharing across the Customer Success function