About Ascendion

Ascendion is a leader in AI-powered software engineering, helping businesses innovate faster, smarter, and with greater impact. We partner with Global 2000 clients across North America, UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI™ (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth. Learn more at ascendion.com

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

Build the coolest tech for world's leading brands
Solve complex problems – and learn new skills
Experience the power of transforming digital engineering for Fortune 500 clients
Master your craft with leading training programs and hands-on experience

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

Senior Microsoft Dynamics CRM Solution Architect

Experience: 10+ years overall IT experience; 5+ years in Microsoft Dynamics CRM / Power Platform

Location: Bangalore / Hyderabad / Pune

Role Overview

We are looking for a Senior Microsoft Dynamics CRM Solution Architect with deep expertise in Dynamics 365 (Sales, Customer Service, Marketing, Field Service) and the Microsoft Power Platform. The role focuses on end-to-end solution architecture, complex CRM implementations, presales/RFP support, and customer advisory, working closely with business and technical stakeholders and with an emphasis on AI-enabled customer engagement and intelligent automation skills.

Key Responsibilities

Design and lead enterprise-scale Dynamics 365 CRM solutions aligned to business requirements
Define CRM architecture, customization, integration, and data models
Support RFPs, presales solutioning, effort estimation, and technical presentations
Engage with customers for architecture reviews, design workshops, and solution roadmaps
Lead integrations with Power Platform, Azure services, and third-party systems
Review designs, guide delivery teams, and ensure solution quality and scalability
Implement AI use cases such as predictive insights, sentiment analysis, next-best-action, and case automation

Required Skills & Qualifications

Strong hands-on experience with Microsoft Dynamics 365 CRM (Sales, Customer Service, Marketing, Field Service)
Expertise in Power Platform (Power Apps, Power Automate, Power BI)
Solid understanding of Dynamics customization, plugins, workflows, and security model
Experience with Azure integrations (Logic Apps, Functions, Service Bus, APIs)
Proven customer-facing and presales solutioning experience
Proven expertise in Copilot, AI Builder, and AI-driven CRM insights and automation

Preferred

Microsoft Dynamics 365 / Power Platform certifications
Experience with Copilot, AI-driven CRM insights, and automation

Sr Solution Architect

Sr Microsoft Dynamics CRM Solution Architect