Role Overview

Key Responsibilities

Booking & Documentation

Forecasts: Conduct daily follow-ups with customers and circulate Cargo Booking Forecasts (CBF).
Bookings: Coordinate and process customer bookings for company services and third-party carriers.
NOCs: Verify customer details and issue Voyage No Objection Certificates.
Imports: Prepare and issue arrival notices to import customers prior to vessel arrivals.

Customer Service & Communication

Inquiries: Respond promptly to customer inquiries and provide professional support.
Quotations: Handle customer rate requests and prepare accurate quotations.
Updates: Maintain regular communication with customers, agents, and service providers.
Schedules: Ensure timely updates regarding vessel schedules, bookings, and service changes.

System Updates & Coordination

Data Entry: Update booking details and vessel schedules in internal enterprise systems.
Liaison: Coordinate with internal departments and external agents for seamless operations.
Records: Maintain accurate customer and shipment records.

Customer Retention & Business Development

Win-Back: Identify inactive customers and implement initiatives to regain business.
Monitoring: Track weekly and monthly customer loading volumes and performance trends.
Retention: Support customer relationship management activities to improve business growth.

Health, Safety & Environment (HSE)

Compliance: Comply with company health, safety, and environmental policies.
Reporting: Report accidents, incidents, hazards, and near misses promptly.
Authority: Exercise stop-work authority whenever unsafe conditions are identified.

Qualifications & Experience

Education

Degree: Diploma or Bachelor's Degree.
Fields: Business Administration, Logistics, Supply Chain, or Maritime Studies.

Experience

Duration: Minimum 2–3 years of experience in Customer Service.
Industry: Shipping, Logistics, Freight Forwarding, or Maritime industry is preferred.

Technical Skills

Market: Strong understanding of the Middle East shipping and logistics market.
Software: Advanced proficiency in Microsoft Excel, Word, Outlook, and PowerPoint.
Systems: Experience with standard industry shipping and logistics ERP software is an advantage.

Export Coordinator Logistics Coordinator

Customer Service Coordinator(Logistics)