About Marriott:

Marriott Tech Accelerator is part of Marriott International, a global leader in hospitality. Marriott International, Inc. is a leading American multinational company that operates a vast array of lodging brands, including hotels and residential properties. It consists of over 30 well-known brands and nearly 8,900 properties situated in 141 countries and territories.

Role Title: Senior Engineering Manager SRE (Loyalty)

Position Summary:

The Sr. Engineering Manager Site Reliability Engineering (SRE) is responsible for the reliability, scalability, and performance of mission-critical cloud and on-prem services that support millions of Marriot customers globally. This role involves overseeing incident management, driving automation efforts, and working closely with cross-functional teams to ensure alignment between SRE strategy and business objectives. Partners closely with Product Teams, Applications teams, Infrastructure, and the broader Applications and Infrastructure Delivery teams to develop key metrics and KPIs to improve applications stability, availability and performance. The ideal candidate will bring strong communication skills, collaborating with key stakeholders across the company to optimize cloud infrastructure and uphold the highest standards of operational excellence in a dynamic, fast-paced environment.

Job Responsibilities:

Ensure the reliability, availability, and performance of mission-critical cloud services, implementing best practices for monitoring, alerting, and incident management.
Oversee the management of high-severity incidents, driving quick resolution and post-incident analysis to identify root causes and prevent recurrence.
Drive the automation of operational processes and ensure systems can scale effectively to support growing user demand, optimizing cloud and on-prem infrastructure and resource usage.
Develop and execute the SRE strategy aligned with business goals, and communicate service health, reliability, and performance metrics to senior leadership and stakeholders

Drive Applications Performance Management and Monitoring

Assess application architectures to identify key monitoring points
Identify Key Performance Indicators, apply monitoring, and report out on compliance.
Gather information to develop reporting metrics and KPIs
Ensure that all applications adhere to appropriate monitoring standards based on their technology/business process
Determine forums and cadence to provide regular monitoring updates

Building Successful Relationships

Collaborates with Enterprise Application and Architecture and Infrastructure teams to continuously improve processes and procedures.
Liaises with vendors and Service Providers to select services and tools that best meet company goals

Managing Projects and Priorities

Functions as a strategic senior technical expert within the department.
Develops specific goals and plans to prioritize, organize, and accomplish work.
Champions leaders vision for product and service delivery.
Makes and executes the necessary decisions to keep moving forward toward achievement of goals.
Determines priorities, schedules, plans and necessary resources to promote completion of any projects on schedule.
Generates and provides accurate and timely results in the form of reports, presentations, etc.
Plans, develops, implements, and evaluates the quality of operations.

Delivering on the Needs of Key Stakeholders

Understands and meets the needs of key stakeholders.
Communicates concepts in a clear and persuasive manner that is easy to understand.
Demonstrates an understanding of business priorities.
Supports achievement of performance goals, budget goals, team goals, etc.

Providing Technical Support and Consultation

Provides technical expertise and technical leadership within own and other teams.
Provides recommendations to improve the effectiveness of processes and programs.
Demonstrates advanced knowledge of job-relevant issues, products, systems, and processes.
Demonstrates advanced knowledge of function-specific procedures.
Applies knowledge/judgment to achieve business goals.
Foresees, identifies and resolves problems.
Keeps up-to-date technically and applies new knowledge to job.
Performs other reasonable duties as required for this position.

Skill and Experience :

8-10 years experience in information technology process and/or technical project management including:
4+ years of experience as a Site Reliability Engineer (SRE), building and managing highly available and mission critical systems, with 2+ years of experience on public cloud, preferably AWS.
4+ years of project lead or management experience, preferably in SRE areas
Proven automation and programming experience in one or more of the following languages: Java, Python, Go, Perl, Bash
Deep understanding of SRE practices such as Service Level Objectives, Error Budgets, Toil Management, Observability & Monitoring, Blameless Postmortems, Incident Response Process, Capacity Planning
Strong working knowledge of modern, continuous development techniques and pipelines (Agile, Kanban, Jira, CI/CD, Jenkins, Git, Artifactory)
Production level expertise with containerization orchestration engines such as Kubernetes
Experience with deploying, monitoring, and troubleshooting large-scale, distributed applications in cloud environments such as AWS
Familiarity with security frameworks such as ISO27001, SOCII, PCI-DSS, and/or HIPAA
Experience working with SaaS, IaaS, and PaaS offerings
Ability to work with global teams located in US and India
6+ years experience in a technical discipline role with experience in planning, implementing and evaluating processes, systems and/or initiatives
Broad technical acumen across multiple disciplines applications with a solid understanding of current technologies
Experience applying measurement processes/methods for assessing program outputs and outcomes or progress toward goals and objectives.
Extremely high level of analytical ability with complex problems
Ability to work across organizational boundaries, to help lead and influence change
Ability to command the process across all levels to ensure customer focus; including being assertive and self-starting
Demonstrated leadership experience in influence and garnering alignment from external organizations
Ability to align change management strategies with projects
Skilled in conceptualizing creative solutions, documenting them, and presenting/selling them to senior management
Very high level of interpersonal skills to work effectively with others, motivate employees, and elicit work output in a team environment

Education and Certifications:

Undergraduate degree in Computer Science or related technical field or equivalent experience/certification

Work location: Hyderabad, India.

Work mode: Hybrid

Senior Engineering Manager, SRE