Who we are:

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG's investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

About the role:

The role holder will be responsible for products and services to customers with the aim of maximizing sales opportunities and providing exceptional service.

Core Responsibilities:

Describes product features and benefits; demonstrates the use and handling of the product
Educates clients on brands quality standards and specifications
Advises customers on product ranges best suited to their needs; Answers customers queries to help them make a decision on the purchase
Provides information to customers on warranties, features, specifications, maintenance and care of products.
Ensures customers needs are met, complaints are resolved (or escalated) and customer service provided is of exceptional standard
Maintains awareness of new product launches, promotional events and sales
Achieves sales targets by using sales techniques, up-selling and cross selling
Ensures promotions and pricing are accurate and in line with company standards and policies
Computes sale prices and discounts as applicable; Maintains sales records
Receives and processes cash, changes and credit payments and generates invoices and receipts
Operates as a cashier and be consistently accurate in money handling (in case applicable)
Follows the store's after sales processes and ensures full adherence to repair/return policies and procedures
Adheres to loss prevention, inventory controls and standard operating procedures of the company
Provides assistance in store merchandising in product placement and arrangement
Ensures the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all times

Self-Management:

Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year
Takes ownership of his/her own learning agenda by identifying development needs in consultation with the manager and agreeing on the individual development plan which goes beyond just training and development
Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth

Qualifications / Skills:

High School/ Diploma
A minimum of 1 to 3 years of relevant experience
Product/brand knowledge
Interpersonal skills
Customer service orientation

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