Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies - that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

As a Lead Software Engineer - Systems , you will focus on building next-generation platform services for Freshworks with your strong background in distributed systems and mentor your team to achieve this.You will have an opportunity to redefine customer experiences by building systems that are milli-second efficient, always available and working at internet scale. If you are the kind of engineer who is passionate about building systems, have a good eye for analysis and a mind that can think outside the box, we want to talk to you.

Do you wanna take on solving some cool and complex Distributed-Systems/Big-Data problems at scale

At Freshworks are building next gen CRM, Support & IT Automation, Sales & Marketing SaaS products/services & related platform/Foundation-services - for the Small and Mid-market customers across the globe. We have about 32K+ customers (Small/Medium size Organizations) across 140 countries, with 10 SaaS product offerings. We also deal with 20TB of logs/day – where we have some really cool and interesting problems to solve with our Search / Relevance Engineering. We deal with 1B Messages with 300K/Min and 5B conversations with 6M/Day – where our Chat, Bot and Messaging solutions have to deal with competing with the best in the world. On Data Engineering and Analytics side we have some complex problems to solve with the rate at which we are growing in dealing with challenges like 5M Db Reads/min, 700K reqs/Min, 600M users and pushing the limits of Cloud Services The Freshworks (FW) Engineering Platforms today, broadly serves as a key stakeholder to the FW product teams, developers and the customers. The Freshworks platform enables developers, partners, and customers to customize, integrate, and automate business workflows for support, CRM, and IT use cases. The very purpose of the FW Platforms team is to build efficiency, bring in agility into product development, enable services to scale and improve performance, and thereby provide a seamless experience to our customers. In order to achieve this, the Platforms teams work very closely with our internal stakeholders and align to their goals - the Product teams, the Customer facing teams(Sales, Customer Success, Onboarding teams). Some of the key themes include providing a Unified Freshworks Experience, being mid-market ready and providing smart analytics. This group is looking for a Lead Systems Engineer who is a very optimised solution oriented with a vision of the impact of the code in the overall software development life cycle.

Our System engineers build the APIs / Services / Features to support these complex scenarios and seamlessly scale and perform for current and future rapid growth we are experiencing. We work in solving some of the problems as common platform/foundation-services engineering where we take on problems across products from building SSO, Containerization, Reliable deployment working in Agile mode. Our engineering takes pride in delivering some inspiring and fresh experiences for our customers and their business/customers. As a Lead Systems Engineer you will design and implement multi-tier (DB, services, and the web) software applications, and document, test, fix and enhance systems when needed. In your agile team, you will closely work with engineers, architects, managers, design, QA and operations teams, and create solutions that meet business requirements. You will spend most of your time developing clean code with limited abstraction. In this role, you will also lead and mentor team members across functions. You will also be implementing and supporting compliance to Freshworks compliance and information security processes.

Responsibilities:

Platform teams tend to be small but self-sufficient. You will have a large scope of responsibilities. They also tend not to have any QA or Ops personnel.

Design, Develop, Maintain software

Be able to plan and execute goals

Assist Product Owners with planning and roadmaps

Lead a team of 2-4 engineers

Strong communication skills a must

Platform services exist to be used by other teams in Freshworks

Platform Leads will be the face of their service Important goal of a platform service is increasing its adoption Leads will communicate and coordinate with other teams across Freshworks

Mentoring other engineers in the team

Strong opinions on engineering best practices

You will own systems that take high scale and are capable of scaling to greater heights

Ensure 99.99% availability of your production systems

Ensure 99.999% uptime of your production systems

Must Have:

Overall 6-10 years of Experience

Should have a good knowledge of OOPS concepts. Must be comfortable with Design Patterns and SOLID principles

Strong testing habits, passionate towards unit testing and TDD.

Extensive experience in Agile methodologies

Expertise in one or more programming languages like Java, C, C++, C#, Ruby, Python, Golang

Good understanding of data structures

Strong understanding of HTTP and REST principles

Must have experience with Inter-Process Communication — this can be Unix IPC, SOAP Web Services, or microservices.

Experience handling Production workloads, with experience handling production issues

Strong CI/CD experience

Devops knowledge

Infra knowledge of popular internet serving applications

Good understanding of multithreading and concurrency primitives

Strong design skills

Ability to breakdown a problem

Cloud/SaaS experience

Good understanding of RDBMS like MySQL, PostgreSQL, MSSQL, OracleDB

Strong knowledge of git

Strong analytical and problem solving skills

Qualifications

Good to have:

Prior experience leading a team

Experience with NoSQL technologies like Mongo, CassandraDB, DynamoDB

Supporting Production issues brought up by end customers

Keeping up to date with the cutting edge of technologies

Familiarity with GitHub a plus

Experience using static code analyzer tools like SonarQube, Rubocop, checkstyle

Experience using APM tools like DataDog, NewRelic

Expertise in Jav

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.