Join Us

We are looking for graduates to kick start their career as Customer Care Advisors at Vodafone Egypt by learning from the best in the field and the # 1 Telecommunications operator in Egypt.

You will be starting off as Vodafone staff since day one with all the special benefits that come with it, also you will get the right exposure and experience needed for you to grow professionally and develop your career path.

Apply now and join what is more than just a job!

Location: Cairo- Zahraa El Maadi

Job Responsibilities:

Acts as a first point of contact with Customers to support in any inquiries
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication scripts when handling different topics
Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets

Qualifications:

Good Communication Skills
Excellent Command of the English language
Strong Commitment and Dedication
Age: Maximum 30 years
Only graduated with bachelor's degree
Accounts to be hired: Consumer, Corporate Account and Internet Call Center (Technical Account)
It is also a Plus if you have:
Previous Experience in Customer Care
Previous Experience in Mobile Internet and/ or ADSL support
CCNA certification

Not a perfect fit

Worried that you don't meet all the desired criteria exactly At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's In It For You

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.

Vodafone Egypt- Customer Care Advisor