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At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests expectations at every possible turn.

Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.

With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for an Assistant Restaurant Operations Manager (Arabic Speaker) to join the F&B team at One&Only Royal Mirage Resort in Dubai.

Key Duties And Responsibilities

Ensure all guests receive personalized and exceptional dining experiences reflecting authentic Levantine hospitality.
Handle VIP guests and special dining requests professionally and efficiently.
Resolve guest complaints promptly while maintaining the highest level of guest satisfaction.
Maintain luxury 5-star service standards at all times.
Monitor guest satisfaction scores, reviews, and feedback to continuously improve service quality.
Supervise daily operations of the restaurant and ensure smooth service flow.
Ensure proper table setup, restaurant ambiance, cleanliness, and hygiene standards.
Coordinate closely with the kitchen team to ensure timely and high-quality food service.
Maintain service timing, food presentation, and quality control standards.
Oversee restaurant opening and closing procedures.
Assist in recruiting, training, coaching, and mentoring restaurant colleagues.
Conduct daily briefings and shift meetings to ensure operational readiness.
Ensure grooming, appearance, and uniform standards are consistently maintained.
Monitor staff performance, productivity, and guest engagement.
Prepare duty rosters and manage team scheduling efficiently.
Monitor daily sales performance and revenue targets.
Control food and beverage costs in line with departmental objectives.
Assist in budgeting, forecasting, and financial planning.
Handle cash operations, billing procedures, and POS systems accurately.
Prepare operational and performance reports for management.
Ensure compliance with health, safety, HACCP, and food hygiene regulations.
Conduct regular inspections to maintain cleanliness and operational excellence.
Ensure compliance with hotel SOPs, luxury brand standards, and restaurant policies.
Promote and maintain strong knowledge of Levantine cuisine, traditions, and dining culture.

Skills, Experience & Educational Requirements

Strong leadership and interpersonal communication skills.
Excellent guest relations and complaint-handling abilities.
Strong knowledge of Levantine cuisine and fine dining service standards.
Arabic speaker with excellent communication skills in both Arabic and English.
Knowledge of wine and beverage service.
Strong conflict resolution and problem-solving skills.
Excellent time management and multitasking abilities.
Strong understanding of luxury hospitality standards.
Minimum 2 years experience in a luxury 5-star hotel or upscale restaurant environment.
Previous experience in a Levantine restaurant concept is highly preferred.

At One&Only creating JOY is at the forefront of everything we do. If you are the one to make every detail count & are bold to go beyond the obvious in every task assigned with positive energy & have the passion to make it happen, then we are looking for you.

We Thank You for your interest at Kerzner –One&Only Resorts. Please note that only shortlisted candidates will be contacted.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Assistant Restaurant Operations Manager (Arabic Speaker) - Levantine Cuisine