Job Location:

Souq Waqif Boutique Hotel By Tivoli

Overview

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

The Guest Service Supervisor oversees daily guest service operations to ensure guests receive professional, efficient, and friendly service. This role supervises front desk or guest relations staff, handles guest concerns, supports operational procedures, and helps maintain high customer satisfaction standards.

Key Responsibilities

Supervise and support guest service/front office staff during shifts
Ensure smooth check-in and check-out processes
Handle guest inquiries, complaints, and special requests professionally
Monitor service quality and ensure company standards are maintained
Train, coach, and mentor team members
Prepare shift schedules and assign duties
Coordinate with housekeeping, maintenance, and other departments
Ensure accurate billing, reservations, and cash handling procedures
Monitor lobby appearance and guest areas
Assist with VIP guest arrangements and escalations
Maintain records, reports, and operational logs
Ensure compliance with health, safety, and company policies

Qualifications

Required Qualifications

Diploma or Bachelor's degree in Hospitality Management or related field
2–5 years of experience in hospitality or customer service
Previous supervisory experience preferred
Strong communication and interpersonal skills
Problem-solving and conflict-resolution abilities
Proficiency in hotel management systems (Opera, Fidelio, etc.)
Ability to work shifts, weekends, and holidays
Good organizational and multitasking skills

Not the right fit Set up email alerts as new job postings become available that meet your interest!

Guest service supervisor