Job Title: HR Operations Manager

Location: Riyadh, Saudi Arabia

Employment Type: Full-time

Position Overview

The HR Operations Manager will lead, and continuously improve all Human Resources Operations in Saudi Arabia. The role is responsible for ensuring that every aspect of the employee lifecycle is executed with precision, full legal compliance, and a high standard of service to both the business and its employees. The ideal candidate will bring deep knowledge of Saudi Labor Law, hands-on experience with KSA government platforms, and the operational discipline to build structured HR processes in a dynamic, site-based environment.

Key Responsibilities

HR Operations & Employee Lifecycle Management

Own and manage the end-to-end HR operations for MEP Contracting, Electrical Testing, and Facility Management divisions.
Manage all onboarding and offboarding processes, ensuring documentation accuracy, system entry into HRMS, and full compliance with company procedures.
Maintain accurate and up-to-date employee records, contracts, and personnel files in both digital and physical formats.
Coordinate inter-project employee transfers and mobilization/demobilization processes in alignment with project timelines and management directives.

Payroll Coordination & Compensation Administration

Gather, verify, and submit monthly payroll inputs — including attendance data, overtime, new hire additions, and terminations.
Ensure strict compliance with the WPS and timely salary disbursement.
Administer employee benefits including health insurance, annual leave entitlements, and End of Service Benefits (EOSB) calculations in accordance with Saudi Labor Law.
Coordinate with the Group HR Director on compensation benchmarking and any salary structure updates.

Government Relations & Regulatory Compliance

Serve as the primary operational point of contact for all KSA government HR platforms, including Qiwa, GOSI, Muqeem, Mudad, and HRSD.
Manage Iqama renewals, work permit processing, and all government-related employee documentation.
Ensure full compliance with Saudi Labor Law (Articles 36 and 11 of Executive Regulations), Nitaqat/Saudization requirements, and all MHRSD directives.
Monitor and act on Qiwa contract management, GOSI registration and contribution accuracy, and Muqeem residency status updates.
Proactively track regulatory changes and update internal processes accordingly to prevent penalties and compliance failures.

HR Policies, Procedures

Implement and enforce Group HR policies and company specific procedures across all operational areas, including attendance management, leave administration, disciplinary processes, and code of conduct.
Ensure accurate and timely data entry and maintenance in HRMS, including employee master data, leave balances, and contract details.
Prepare periodic HR reports and dashboards for management and the Group HR Director, covering headcount, turnover, leave utilization, and compliance status.
Identify process gaps and propose improvements to enhance efficiency and reduce operational risk.

Employee Relations

Act as the first point of contact for employees on all HR-related queries, providing timely, accurate, and professional guidance.
Manage employee relations matters, including grievances, disciplinary cases, and labor disputes, in strict accordance with Saudi Labor Law and company policy.
Support the implementation of employee engagement initiatives and contribute to building a positive, performance-oriented work culture.

Qualifications, Experience & Competencies

Education

Bachelor's degree in Human Resources, Business Administration, or a related field is required.
Professional HR certification (CIPD Level 3/5, SHRM-CP, or equivalent) is highly preferred.

Experience

Minimum 5–7 years of progressive HR experience in Saudi Arabia, with at least 2–3 years in an HR operations or supervisory role.
Prior experience in the engineering, construction, MEP contracting, or facilities management sector is strongly preferred, given the project-based and site-intensive nature of operations.
Demonstrated hands-on experience managing KSA government platforms.
Solid working knowledge of Saudi Labor Law, including leave entitlements, EOSB calculations, WPS compliance, and disciplinary procedures.
Experience working with an HRMS platform.

Skills & Competencies

Strong organizational skills with the ability to manage multiple priorities simultaneously in a fast-paced environment.
High attention to detail and a process-oriented mindset — accuracy in payroll and compliance data is non-negotiable.
Excellent interpersonal and communication skills, with the ability to build trust with employees at all levels.
Analytical capability to prepare meaningful HR reports and identify trends.
Proactive problem-solver who can work independently and take ownership of the HR function.
Professional fluency in Arabic and English — both written and spoken.

Hiring Process

To ensure a fair, objective, and comprehensive selection process, all applications will go through the following structured stages:

Initial Screening: A thorough evaluation of your CV, professional certificates, past experience, alignment with the required qualifications, and your responses to the application questionnaire.
Online Assessment Center: Candidates who successfully pass the initial screening will be invited to complete an online assessment. This will evaluate cognitive abilities, functional HR skills, and personality traits to ensure a strong fit for the role and company culture.
Interviews: Candidates who meet the success threshold based on the combined scores of the initial screening and the online assessment center will be invited to formal interviews with the HR leadership and management.

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