JOB TITLE

Head Egypt Country IT (Director) | MAF Global Solutions | Global Solutions Egypt

Role Summary

The Head of Egypt Country IT is a crucial member of the MAF Technology leadership team. This position requires an experienced IT leader who can manage the technology infrastructure and workplace across the country effectively. He/She will lead the Regional IT Support function within Egypt for a large, multi-industry operations with diverse business units across the Country.

ROLE PROFILE

Ensure high-quality IT support for regional HQ, business outlets, and customer-facing locations.
Implement IT service delivery standards to maintain consistent support across business units.
Monitor service performance metrics to ensure adherence to organizational standards.
Coordinate with central IT to align network protocols with group-wide standards.
Oversee the management of network infrastructure across regional assets, ensuring reliable connectivity.
Provide IT support to HQ offices and end-users, ensuring they have the tools and resources needed to operate efficiently.
Manage IT systems for customer-facing outlets, including malls, cinemas, and stores.
Maintain compliance with organizational IT policies, cybersecurity measures, and regulatory requirements.

Requirements

12-15 years of experience in IT support or network management roles within regional settings.
Proven experience in supporting multi-location IT infrastructure and user environments.
Bachelor's Degree in Information Technology, Computer Science, or a related field.
ITIL certification or equivalent qualifications in service management.
Certifications in network management or security (e.g., CompTIA Network+, CCNA).

What We Offer

At Majid Al Futtaim, we're on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We're proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
Work in a friendly environment, where everyone shares positive vibes and excited about our future.
Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

Director Egypt Country IT