Job Description:

We are seeking a highly skilled and experienced Senior Infrastructure Support and QA Lead to join our dynamic IT team. The ideal candidate will have 8-12 years of hands-on experience spanning L1 & L2 infrastructure support as well as functional and automation QA testing. This role requires a strong foundation in Python and SQL, experience or exposure to Large Language Models (LLMs) and AI tools and proven leadership and managerial capabilities.

You will play a key role in ensuring robust system performance, driving quality assurance initiatives, and leading a team to deliver continuous improvement across both support and QA functions.

Key Responsibilities:

Lead and manage QA & support teams to ensure timely resolution of infrastructure issues and high-quality software delivery.
Oversee day-to-day operations, including incident management, root cause analysis, and execution of test plans and scripts.
Implement and optimize ITIL best practices for incident, problem, and change management.
Design, develop, and maintain automation scripts and test cases using Python to support both infrastructure and QA needs.
Utilize SQL for data validation, test data creation, and troubleshooting across systems.
Leverage Large Language Models (LLMs) and AI tools to automate support processes and facilitate knowledge base creation.
Collaborate with cross-functional teams to drive process improvements and establish QA best practices within support operations.
Analyze requirements and ensure comprehensive test coverage while maintaining optimal system performance.
Communicate effectively with stakeholders, providing status updates and reporting on incident and QA metrics.
Provide regular updates and reporting on incident resolution, QA metrics, and process improvements to stakeholders.
Mentor junior team members, fostering a culture of excellence, learning, and knowledge sharing.
Drive initiatives for process automation, knowledge base creation, and continuous improvement for both support and QA functions.

Qualifications & Skills:

Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
8-12 years of experience in infrastructure support and QA testing roles.
Proficient in Python scripting for automation and process optimization.
Strong SQL skills for test data management and issue analysis.
Demonstrated experience in both functional and automation QA testing.
Proven leadership in managerial roles, with a track record of leading teams and delivering results.
In-depth knowledge of ITIL processes and best practices.
Excellent analytical, troubleshooting, and problem-solving skills.
Strong communication and interpersonal abilities.

Preferred Qualifications:

Certifications such as ITIL, ISTQB, or relevant technical certifications.
Experience with CI/CD pipelines and automation frameworks (e.g., Selenium, PyTest).
Exposure to cloud infrastructure (AWS, Azure) and DevOps practices.
Familiarity with AI/ML frameworks and APIs, and experience in leveraging AI for operational efficiency.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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