Who are we

We are the market leader in commercial real estate services and investments, offering our clients across Africa and the Middle East an integrated range of high-quality real estate services, including facilities management, advisory and transaction services, and project management.

We primarily support corporate clients who procure services on a contractual basis throughout the Middle East and Africa, and even globally, depending on their portfolio.

Why choose us

Imagine more than just the future of work — with CBRE Excellerate, you can help shape it. Within our leading international group, you will discover a culture that encourages entrepreneurship, where your outstanding work is not only valued but also celebrated. Collaborate with talented people, benefit from exceptional resources, and thrive both professionally and personally throughout your career journey.

Job Description

We are recruiting for a receptionist to join our team and deliver the

Soft Facilities Management services.

The position is responsible for making a world class first impression of the organisation, upholding

the client values and carefully stewarding customers through moments that matter. Exceptional work and

strong problem-solving skills are crucial to the role. Our team are beholders to a series of service

standards that reflect core behaviours that should be embodied in every interaction made.

Key Responsibilities

Manage the Visitor Management system, ensuring all guests receive a memorable and

professional welcome, with all badges prepared in advance of arrival for a seamless user

experience for the building

Welcome all internal colleagues in a courteous and professional manner
Maintain complete ownership of the reception area and its surrounding areas by collaborating

with all colleagues and service partners to ensure it reflects a positive image of the company

Assist with issuing and delivery of lost and forgotten passes when applicable
Use the technology platform to ensure all loaned items are scanned in and out within agreed

timelines

Actively and positively engage with colleagues, clients and other stakeholders to ensure a

seamless service experience and coordination across departments

Provide general administrative support to various departments, including photocopying, filing,

and data entry

Ensure that all matters that may impact the smooth running of the building and facilities are

immediately reported and collaborate with the relevant stakeholders to ensure timely closure of

tickets and jobs

Provide support to the admin team by posting and assigning workplace tickets on the Helpdesk

system

Assist the Admin team in the management of the Desk Booking system
Build and maintain strong working relationships with the Security Team, ensuring that the

building is secure at all times

Report health and safety hazards and take proactive action to resolve the risk where appropriate
Provide information in relation to local transport links and service statuses so guests are provided

with up-to-date information for their onward journeys

Hold general knowledge of local amenities and directions
Be familiarised with the Workplace Coordinator roles to provide cover as and when required
Must be operationally hands on to assist wider team during peak periods and work flexible hours

from time to time

Promote and maintain the core values of CBRE Excellerate and the client
Perform other duties as assigned
Delivery of services shall be in line with the strategy set by the client and the Workplace

Management Main Contact.

Communication Skills

Ability to comprehend and interpret instructions, short correspondence, and memos, and ask

clarifying questions to ensure understanding

Ability to respond to common inquiries or complaints from clients, co-workers, and/or

supervisor/manager

Skills Required

Proven experience as a receptionist or in a similar role, preferably in a hotel / service industry /

corporate environment

Must demonstrate a strong sense of customer focus, and promote a sense of team spirit and good

morale

Excellent communication and interpersonal skills, with a professional manner
Strong organizational skills and attention to detail
Ability to multitask and prioritise tasks effectively in a fast-paced environment
Positive attitude, with a willingness to learn and adapt to new challenges
Ability to maintain confidentiality and handle sensitive information with discretion
Punctuality and reliability are essential
Comfortable with and embracing of new technologies and digital tools
Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint)

Receptionist