Company Description

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.

Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia's extraordinary Red Sea destination. Blending Raffles legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world's most discerning travelers.

Job Description

Fairmont The Red Sea is seeking a professional and organized Front Office Supervisor to lead our front office operations in Umluj, Saudi Arabia. In this supervisory role, you will oversee the daily operations of our front desk team, ensuring exceptional guest experiences while maintaining operational excellence in a luxury resort environment. You will be responsible for managing team performance, handling guest relations, and coordinating with other departments to deliver outstanding service standards.

Supervise and manage front office staff, including scheduling, training, and performance evaluations
Oversee all guest check-in and check-out procedures, ensuring efficiency and accuracy
Address guest inquiries, concerns, and complaints with professionalism and empathy, resolving issues promptly
Monitor and manage room assignments, reservations, and occupancy to optimize revenue
Ensure compliance with hotel policies, security protocols, and confidentiality standards
Train front office team members on customer service excellence, hotel systems, and operational procedures
Coordinate with housekeeping, maintenance, and other departments to ensure seamless operations
Manage front office inventory, supplies, and equipment
Analyze operational metrics and implement improvements to enhance efficiency and guest satisfaction
Maintain accurate records and reports related to front office operations
Uphold the luxury service standards and brand values of Fairmont The Red Sea

Qualifications

Minimum 3 years of front office experience in a hotel or hospitality environment
Proven supervisory or team leadership experience
Strong knowledge of hotel management systems and reservation software
Excellent communication and interpersonal skills
Exceptional customer service orientation and problem-solving abilities
Ability to work effectively under pressure and manage multiple priorities
Proficiency in Microsoft Office applications
Strong organizational and time management skills
Ability to train, motivate, and develop team members
Professional demeanor and appearance
Preferred: Experience in luxury hotel operations
Preferred: Multilingual abilities (Arabic, English, and additional languages)
Preferred: Knowledge of Saudi Arabian hospitality standards and cultural practices
Preferred: Understanding of revenue management and hotel operations

Additional Information

Understanding of Ultra-Luxury guest expectations and brand alignment.
experience in project coordination, scheduling, and document control during pre-Opening stages.
Experience in pre-Opening is a must.
A proactive, anticipatory approach with a strong sense of ownership and accountability.
Impeccable grooming and personal presentation aligned with Luxury standards.

Front Office Supervisor, Fairmont The Red Sea