Bitlocker, Intune, BSOD crash diagnostics, Ticketing system, Configuration imaging and deployment, O365 support, Break-fix support, File vault encryption, Basic network troubleshooting, Device provisioning, Windows 11, Microsoft Office Suite

DHCP, Printer Configuration, Macos, Networking Concepts, Dns, Subnetting, Vlans, Windows 10, Active Directory, O365 administration, VPN clients

System Administration, Microsoft 365, Infrastructure Support, IT support, Project Management

ticketing systems , Inventory Data management software, Hardware and accessory deployment, Customer Support, Audio and visual quality troubleshooting

IT asset register, First-line IT support, Third-party technicians, Security and display systems, Documentation, Device provisioning and deployment, Building and repairing hardware, Patching and updates, Hands-on networking, Showroom point-of-sale systems

Windows, Okta, Intune, Dns, Microsoft 365, PowerShell, Slack, Python, Bash, Azure Ad, Macos, Kandji, Google Workspace, Jamf, MDM tools

Windows Server, Networking, Exchange, Intune, Azure, Entra ID, Microsoft Windows 10 and 11, ITSM concepts, Teams, Sharepoint, ITIL 4 Foundation