It Service Management, Service Delivery, Platform Operations, Hybrid on-prem cloud environments, ITIL Certifications, Sla Management

Itsm, Patch Management, Networking, Storage, Itil, Backup Solutions, Servers, automation, inventory discovery, cloud platforms, remote access, billing integration, SLA tracking, RMM platforms

Itil Framework, It Service Management, Leadership, IT System Operation Maintenance

Servicenow, Iso27001, Grafana, JIRA, Zabbix, Cloudwatch, Gcp, Azure, AWS, Remedy, ITIL v4, Azure Monitor

atlassian , Servicenow, ITSM Platforms, ITIL Foundation v3 v4 or higher, Documentation and reporting, Remedy

atlassian , Servicenow, ITIL Foundation v3 v4 or higher, Remedy, ITSM Platforms

Service Delivery Management, Iso27001, Itil, Operations Management, Cyber Trust Mark, PDPA, SLA Adherence, IT Cybersecurity Service Operations, Stakeholder Management

Confluence, Jira, Azure DevOps, Project schedules, Agile delivery methodologies, Scrum best practices, Delivery roadmaps, Microsoft Project, Risk management, Miro, Stakeholder Management

O365, Application Deployment, Project Management, Sharepoint, Infrastructure operations, IT Service management processes