We are looking to hire a Member Experience Assistant Manager who will be responsible for designing, delivering, and continuously enhancing exclusive member experiences for a leading luxury hospitality loyalty programme for our client based in Dubai, UAE.

This position is a role offered on a contract basis, with the possibility of extension subject to business requirements and performance.

We are looking for a passionate and experience-driven professional who will lead the creation and execution of world-class member experiences that elevate guest loyalty, strengthen emotional engagement, and reinforce the brand's position as a global leader in luxury hospitality. The ideal candidate will have strong experience in luxury guest experience design, loyalty programmes, and cross-functional operational delivery across multiple properties or markets.

Key Responsibilities:

Develop and execute the global Member Experience strategy aligned with the brand's luxury positioning and loyalty vision.
Design exclusive, high-impact experiences for elite members across the guest journey to enhance loyalty and differentiation.
Establish operational frameworks, governance structures, SOPs, and quality standards to ensure consistent delivery across all properties.
Lead the end-to-end lifecycle of member experiences including design, implementation, execution, measurement, optimisation, and retirement.
Oversee the rollout of new experiences globally, including piloting, testing, and post-launch refinement.
Partner closely with hotel operations, guest relations, concierge, CRM, digital, and commercial teams to ensure seamless execution.
Develop personalised experience playbooks based on member behaviour, preferences, and lifecycle stages.
Manage and provide direction to regional and property-level member experience teams to ensure consistency and performance excellence.
Monitor operational performance, member satisfaction, engagement metrics, and commercial impact to drive continuous improvement.
Establish governance processes for service recovery, escalation, and issue resolution for elite members.
Identify opportunities to innovate and elevate luxury guest experiences in line with evolving customer expectations.
Collaborate with insights and analytics teams to translate member data into actionable experience enhancements.

Knowledge, Skills & Experience:

Bachelor's degree in Business, Marketing, Hospitality Management, or a related field.
Minimum 5 years experience in luxury hospitality, VIP services, guest experience, loyalty, or lifestyle management.
Proven track record of designing and managing premium guest or member experiences across multiple locations or markets.
Strong understanding of UHNW guest expectations and luxury hospitality standards.
Experience working in cross-functional and multi-market environments.
Ability to operationalise customer experience strategies into scalable execution models.
Strong stakeholder management and influencing skills across senior and operational levels.
Experience working with CRM systems, customer insights, or personalisation strategies is highly desirable.
Strong commercial awareness with the ability to balance guest experience excellence with operational efficiency.

Availability:

Preference will be given to candidates available immediately or within a maximum of 30 days after accepting the offer.

We will review your job application within 7 working days. Should your profile fit the requirements of the role, a consultant from Edari will be in touch to gain a deeper understanding of your profile, discuss the role in more detail, and outline the potential next steps.

Assistant Manager - Member Experience (Hospitality)