About Us

DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 350,000 employees, we provide solutions for an almost infinite number of logistics needs.

DHL is part of the world's leading postal and logistics company Deutsche Post DHL Group, and encompasses the business units DHL Express, DHL Parcel, DHL eCommerce, DHL Global Forwarding, DHL Freight and DHL Supply Chain.

We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler – for our customers, our employees, our investors, and our society – we help make the world a better place.

Being The Logistics Company for the World goes well beyond our global presence in over 220 countries and territories, or our tireless pioneer spirit when it comes to new markets. It also extends beyond our unique ability to offer a remarkable range of logistics solutions – from mission-critical express deliveries to economical freight transportation, from taking the complexity out of customs to managing the complexity of global supply chains and everything in between.

We want to be the logistics company people turn to – the first choice not only for all shipping needs, but also the first choice for career and investment opportunities, and being the global benchmark for responsible business practice.

Responsibilities

Business Performance Support & Business Lead Generation

Drive business growth by identifying upselling, cross-selling, and new business opportunities across existing customer portfolios.
Partner with Account Managers to support commercial planning, profitability improvement, forecasting, and revenue optimization initiatives.
Facilitate the development of integrated, multi-country customer solutions during the pre-sales and solutioning phases.
Support working capital improvement efforts through effective account and receivables management.
Monitor and improve Days Sales Outstanding (DSO) through proactive commercial and customer engagement activities.

Customer Relationship Management

Serve as the primary regional point of contact for assigned Service Logistics customers.
Build and maintain strong customer relationships through regular engagement, business reviews, and strategic account discussions.
Align customer business objectives with DHL's capabilities and growth strategies to strengthen long-term partnerships.
Collaborate with Account Managers to develop and execute account plans that drive retention, growth, and customer satisfaction.

Performance Management

Partner with country and regional operations teams to align service delivery performance with customer expectations and business objectives.
Drive operational governance, service quality, and performance consistency across the regional network.
Manage change requests, customer escalations, and resolution plans to ensure effective scope management, customer satisfaction, and commercial recovery where applicable.
Lead account governance forums and promote collaboration across countries to drive operational excellence and knowledge sharing.

Transformation, Innovation & Continuous Improvement

Lead continuous improvement initiatives across operations, systems, processes, and financial performance in partnership with Network Operations teams.
Drive the adoption of best practices, process standardization, and scalable operating models across countries and accounts.
Leverage digital solutions, automation, and data-driven insights to enhance customer experience, operational efficiency, and account profitability.
Monitor and deliver productivity improvements and cost-saving initiatives across the customer portfolio.

Account Management

Drive retention, growth, and share-of-wallet expansion across strategic regional accounts.
Maintain overall commercial ownership of assigned accounts, including regional proposals, renewals, change requests, and account growth initiatives.
Develop and execute proactive account strategies that protect and enhance profitability while supporting customer and business objectives.
Continuously assess customer business needs, identify emerging opportunities, and expand DHL's footprint across the customer organization.
Develop and execute proactive retention and growth strategies that protect and enhance account profitability while aligning with customer objectives and key business priorities.

Requirements

8-12 years of experience in Supply Chain, Logistics, or Distribution.
5+ years of customer relationship and account management experience.
Strong understanding of supply chain management principles and logistics operations.
Strong analytical, problem-solving, and strategic thinking capabilities.
Results-oriented with a proactive and continuous improvement mindset.
Excellent communication, influencing, and stakeholder management skills.
International mindset with experience working across regional or global environments.

Senior Manager, Client Support Services, Service Logistics, APAC