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Summary

Drives an integrated approach to quality, safety, and customer/beneficiary experience across service operations, ensuring consistent delivery, regulatory compliance, and high satisfaction levels.

Key Responsibilities

Develop and manage quality standards and service delivery frameworks
Ensure health, safety, and risk management compliance
Monitor service performance and customer experience metrics
Lead audits, inspections, and continuous improvement initiatives
Analyze feedback and implement corrective and preventive actions (CAPA)
Produce perf

Quality, Safety & Impact Assurance Manager