Job Purpose

Support the Community Management team in managing Owners Associations (OA) in compliance with applicable laws governing jointly owned properties. The role assists with community operations, stakeholder management, financial administration, and relationships with owners, residents, board members, contractors, and service providers.

Key Responsibilities

Community Operations

Conduct regular site inspections and address HSE-related issues.
Coordinate with service providers and monitor performance through inspections and reports.
Maintain community action trackers and follow up on outstanding items.
Monitor third-party contractor works and verify completion before approval.
Handle community-related service requests and violation notices.
Support weekly operations meetings and prepare operational reports.
Assist with emergency incident management and client-facing requirements.
Support day-to-day building and community operations.
Ensure execution of approved capital improvement projects.

Resident & Customer Relations

Respond to owner and resident inquiries via email, phone, and other channels.
Attend to walk-in residents when required.
Enforce community rules and regulations.
Recommend improvements to enhance resident satisfaction and operational efficiency.
Communicate maintenance activities and service disruptions to residents.
Maintain accurate tenant databases and community portal records.
Assist with community events, board meetings, and Annual General Assemblies (AGMs).
Coordinate access to units for inspections and projects.

Financial & Administrative Duties

Review financial statements with Community Management.
Assist with service charge budgeting and collections.
Maintain community forms, records, and documentation.
Process advertising and flyer distribution requests.
Support procurement, tenders, purchase requisitions, and LPO creation.
Coordinate with Finance for payments and service charge matters.
Assist with insurance claims, reimbursements, and property damage tracking.
Prepare meeting minutes, reports, and community documentation.
Support invoicing, receipting, collections, and vendor payment coordination.
Provide general administrative and secretarial support to OA Management.

Qualifications

Graduate or Undergraduate degree.
Basic Community Management certification from a recognized institute is desirable.

Experience & Skills

Minimum 3 years in Front Office hotel operations.
Strong verbal and written communication skills.
Fluent English; Arabic is preferred.
Proficient in MS Word, Excel, and PowerPoint.
Excellent time management and proactive work approach.
Ability to work independently.

Senior Community Liaison (Hospitality Background)