Function: Senior Research Manager and client servicing

Department: Data Services – MENA

Location: Dubai, UAE

Working Arrangement Type: Full-time, Permanent, Hybrid (Minimum 3 days in office – subject to review)

Line Manager: Director, Data Services

Here's a Summary Of The Role

Ever wanted to be the person your biggest clients call first, not the analyst they email later This role is built for someone who wants to own that relationship.

We're looking for a Senior Research Manager to own some of our most complex and high-value client relationships across the region. You'll lead quantitative research end-to-end, but the real value you'll bring is what happens next, spotting the next opportunity, expanding what clients get from working with us, and presenting findings as a compelling story rather than a read-through of the data. You'll also help set the standard for the team around you: championing AI-enabled ways of working and mentoring more junior colleagues on both the craft and the client-facing side of the job.

Here's a breakdown of what you'll do (not all of it, just the important stuff):

Own and grow some of our most complex or high-value client relationships across the region.
Turn data into a story senior stakeholders remember and act on — not a slide-by-slide read-out.
Actively expand what clients get from working with us, spotting the next opportunity in every account.
Champion AI and automation across the team's ways of working, not just your own.
Mentor and develop junior researchers and help shape how the team works day to day.
Lead complex or sensitive client enquiries end-to-end, from Proposal through to delivery including include questionnaire development, coordinating translations, testing survey links, survey setup, monitoring fieldwork (both online and offline), data processing and reporting and next opportunity suggestion

These are the essentials you'll need to get an interview:

7-8+ years quantitative market research experience, including sustained client management and team leadership.
Proficiency in managing face-to-face and online data collection processes specific to quantitative research.
Experience with statistical analysis or data weighting.
A track record of growing accounts, not just delivering projects; you think commercially by instinct.
Confidence leading a room; you tell a story with data; you don't just read out a chart.
Genuine curiosity about AI tools, and comfortable championing them with others.
Strong analytical, organisational, and problem-solving skills.
Strong ability to work on multiple projects at different stages simultaneously whilst meeting deadlines and being the day-to-day point of contact for your clients
Fluent in English and Arabic.
Comfortable working across different cultural contexts within the MENA region.

It would be great if you had these too, but we'll support you if you don't:

Commercial acumen with an understanding of how upselling and growing accounts leads to regional commercial success
Hands-on experience using AI or automation tools in a research or analytics context.
Experience of mentoring junior team members.

Here's a Bit About Us

YouGov is a global online research company, offering insight into what the world thinks.

We speak daily to our panel of over 24 million registered members to understand opinion and behaviours around the world. We have a strong reputation as a source of accurate data and we're trusted by the world's biggest brands to get it right, making us the most quoted market research source in the world.

What Can You Expect When You Become A YouGover

Why join YouGov

Join our global team to help us achieve our social mission: to make millions of people's opinions heard for the benefit of our local, national, and international communities.

Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do.

Life at YouGov

We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do.

We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work.

Equal Opportunity Employer

As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need.

Why join YouGov

Join our global team to help us achieve our social mission: to make millions of people's opinions heard for the benefit of our local, national, and international communities.

Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do.

Life at YouGov

We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do.

We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work.

Equal Opportunity Employer

As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need.

Data Privacy

To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy