Senior Advisor, Services Project Manager

RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play.

For decades, RSA has pioneered many of the encryption, authentication, and identity federation technologies that still power the internet. And now RSA is transforming the industry yet again, paving the way for the future of digital identity through the RSA Unified Identity Platform; next-generation hybrid and cloud solutions; the first ever and only multi-functional, passwordless hardware authenticator; and a frictionless, mobile-optimized experience for the modern workforce. If you are self-motivated and looking for a fast-paced challenge doing something that truly matters, come join our winning team! For more information, go to rsa.com.

As a Senior Project Manager, you will supervise the entire project life cycle from initiation to completion to maintain customer fulfillment, mediating between internal team members and external parties while ensuring the project delivery is completed in the most efficient way.

Principal Responsibilities

Deliver high-quality, complex projects while maintaining project financials, governance, customer satisfaction, and delivery excellence.
Provide consultative leadership on a range of pre-planned engagements.
Delivery of detailed project plans and strategies including schedules, controls, resources, and validated statements of work (SOW) to achieve proper compliance.
Maintain communication with stakeholders by leading project meetings, executive reviews, and steering committees while building strong customer relationships and acting as the primary point of contact throughout the engagement.
Function as a project lead by providing direction and guidance to project workstreams during the project lifecycle while maintaining quality assurance.
Retain agreement with customers on project scope, budget, timeline, and delivery expectations.
Ensure delivery of quarterly forecast reports on services revenue.
Manage multiple concurrent customer engagements mainly across the EMEA region.
Proactively manage project risks, customer escalations, scope changes, and stakeholder expectations.

Skills

Proven track record with 8-12 years of experience in Project Management.
Proven experience within a customer-facing Professional Services, Consulting, Systems Integration, or Enterprise Software organization.
Proven ability to work both independently and within a team environment.
Excellent customer-facing skills.
Strong communication (written and verbal) along with interpersonal skills.
Quick learner and great team player.
Experience leading technical initiatives and mentoring peers.
Strong customer relationship management skills with the ability to build trust and credibility with both technical and business stakeholders.
Good understanding of cybersecurity, Identity & Access Management (IAM), or enterprise software implementation projects.
Experience managing cybersecurity, IAM, or enterprise software implementation projects. Experience with RSA products is highly desirable.
Experience managing project financials, forecasting, and resource planning.

Desirable Requirements

Strong desire to learn, grow, and become a leader within the technology industry.
Good understanding of cloud-based services, SaaS platforms, and enterprise IT infrastructure.
Project Management certification is a plus (PMP, Prince2, etc.).
Flexible to travel up to 10% of the time, mainly across the EMEA region, for customer-facing activities.
Due to the nature of the role and customer requirements, the successful candidate must be able to travel across major European countries on short notice without requiring employer-sponsored visa applications for routine business travel.

About You

You are productive and organized and get things done with an appropriate sense of urgency.
You enjoy working with others, solving problems, and multi-tasking.
You can work productively in multicultural teams across geographies and time zones.
You can effectively prioritize and deliver work across several concurrent projects.
You are passionate about delivering value to customers and achieving customer satisfaction.
You are technically proficient and able to navigate multiple technological domains.
You remain calm and effective when managing customer escalations and challenging situations.
You understand the importance of doing things for the greater good and are inclusive and approachable to others.
You are innovative and can quickly learn and adapt to new situations and technologies.
You anticipate and manage risk and resolve issues.
You capture and analyze information and can draw useful conclusions, even in the presence of incomplete data.

RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.

If you need a reasonable accommodation during the application process, please contact the RSA Talent Acquisition Team at [HIDDEN TEXT]. RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.

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