Job Requisition ID: 179344

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:

The Beauty Advisor plays a crucial role in enhancing customer experience and driving sales in the store. They are responsible for selling beauty products through knowledgeable engagement with customers, ensuring efficient service, and maintaining a visually appealing display of products. By leveraging their expertise in beauty and fashion trends, the Beauty Advisor aims to satisfy customers and contribute to the store's financial performance. The role also entails monitoring financial metrics, adhering to operational standards, and participating in personal and professional development programs to ensure continuous growth and competency.

What You Will Do:

Sales and Customer Service

Recommend appropriate products and provide information on features, advantages, and benefits to enhance customer decision-making.
Assist customers in locating, selecting, and purchasing products based on preferences for brand, variant, and color.
Utilize selling techniques such as suggestive selling, upselling, and cross-selling to increase Average Transaction Value (ATV).
Attend to all customer queries and needs, providing efficient and friendly service.
Resolve customer complaints following set customer service standards and within the scope of control.

Stock and Merchandise Management

Monitor the availability of products and ensure proper safekeeping of merchandise to prevent shoplifting, damages, and pilferages.
Update reports on product shelf life and ensure timely replenishment of products on display with complete shelf tag prices.
Weekly monitor price changes and update shelf/price tags as needed following planograms and guidelines.

Store Operations and Promotions

Comply with all set customer service standards, including greeting customers and offering baskets.
Prepare and set up store promotions using marketing collaterals to effectively communicate offers.
Maintain cleanliness and orderliness in assigned areas and ensure compliance with company policies and procedures.

Performance and Reporting

Accomplish and monitor performance development plans in a timely manner.
Participate in and implement agreed Employee Engagement Survey (EES) action plans.
Ensure timely and accurate execution of retail operating standards and planogram implementations.

Required Skills To Be Successful:

Empathy and customer service orientation.
Leadership and problem-solving abilities.
Excellent relationship-building and communication skills.
Ability to deal with ambiguity and maintain integrity and trust in all interactions.

What Qualifies You For The Role:

High School diploma; degree not essential but a plus.
Minimum of 2 to 4 years of experience in retail, focusing on the beauty or fashion sector.
Strong knowledge of the fashion/beauty industry and trends, with proficiency in retail operations, stock management, and visual merchandising.
Excellent computer skills with capabilities in using retail systems and managing cash transactions.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer's in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…

About Al-Futtaim IKEA

GROWING TOGETHER...

We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.

Beauty Advisor | Retail | Watsons | Qatar