Key Responsibilities

Release Leadership & Execution

Lead end-to-end release readiness across Product, Engineering, GTM, Customer Success, Support, and Operations
Own delivery against timeline, quality, adoption, and business impact objectives
Drive alignment, accountability, and execution across multiple concurrent releases

AI-Enabled Delivery

Leverage AI tools (e.g., copilots, automation, analytics) to improve planning, risk identification, and reporting
Drive adoption of AI-enabled workflows to increase efficiency and visibility
Continuously identify opportunities to optimize release processes using GenAI

Business Value & Outcomes

Define and track release success metrics (KPIs) tied to revenue, adoption, customer experience, and operational efficiency
Ensure releases align with strategic priorities and deliver tangible business impact
Report post-release outcomes with a focus on value realization

Customer & Organizational Readiness

Ensure teams are Ready to Sell, Implement, and Support new releases
Enable customer-facing teams with clear messaging, enablement, and support readiness
Incorporate customer feedback into release planning and improvement cycles

Cross-Functional Orchestration

Manage dependencies, risks, and trade-offs across complex, cross-organizational initiatives
Lead issue resolution and escalation management
Provide concise, executive-ready updates on status, risks, and outcomes

Qualifications

Qualifications

Experience

7+ years of program/project management experience in software or SaaS environments
Proven track record leading large, cross-functional release or product initiatives
Experience driving initiatives tied to business outcomes and customer impact

AI & Digital Fluency

Comfortable working with AI tools (e.g., copilots, automation, analytics platforms)
Demonstrated ability to use technology to improve decision-making, efficiency, and insight
Strong learning mindset toward AI-driven ways of working

Leadership & Execution

Strong cross-functional leadership and influence without authority
Proactive, outcome-oriented mindset—focus on driving results, not just tracking tasks
Ability to manage multiple priorities in a fast-paced environment

Communication & Strategy

Excellent communication skills with ability to tailor messaging to executive and operational audiences
Ability to connect execution to broader business strategy and customer value

Success Profile

The ideal candidate:

Product Launch Project Manager