About Tech Mahindra Egypt

Join Tech Mahindra Egypt, a fast-growing global delivery hub providing customer experience, operations, and digital business services to international clients. With two offices across Cairo and a capacity of 1,000+ employees, we offer a dynamic and multicultural environment where talent can learn, grow, and build rewarding careers. As part of Tech Mahindra's global network spanning 90+ countries and 149,000+ professionals, you'll gain exposure to world-class clients, innovative technologies, and international best practices while delivering exceptional customer experiences.

About the Role

We are looking for enthusiastic and customer-focused German Operations Support Associates to join our growing team. This role combines both voice and non-voice support responsibilities, ensuring a seamless experience for our German-speaking customers while maintaining operational excellence.

Key Responsibilities

Voice Support

Handle inbound and outbound calls from German-speaking customers.
Resolve customer inquiries and provide accurate information.
Deliver exceptional customer service while maintaining quality standards.
Escalate complex cases to the relevant teams when required.

Non-Voice Support

Respond to customer inquiries via email, chat, and ticketing systems.
Process requests and update customer records accurately.
Document customer interactions and case resolutions.
Meet service level agreements (SLAs) and quality targets.

Operations Support

Follow established processes, policies, and compliance requirements.
Collaborate with internal stakeholders to resolve customer issues.
Support continuous improvement initiatives and operational excellence.
Meet productivity, quality, and customer satisfaction KPIs.

Qualifications

Bachelor's degree preferred.
Fresh graduates are welcome to apply.
0–1 year of experience in customer service, operations, or BPO environments is an advantage.
Strong communication and problem-solving skills.
Ability to work in a fast-paced, multicultural environment.

Language Requirements

Mandatory

German Language Proficiency: Minimum B2 Level (CEFR).
Strong verbal and written communication skills in German.

Technical Skills

Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint).
Good typing and written communication skills.
Experience with CRM or ticketing tools is a plus.
Strong attention to detail and accuracy.

What We Offer

Professional training and development opportunities.
Career growth within a global organization.
Exposure to international clients and business environments.
Inclusive, diverse, and collaborative workplace culture.

Apply today and start your global career journey with Tech Mahindra Egypt.

German Operations Support Associate (Voice & Non-Voice)

German Operations Support Associate (Voice & Non-Voice)