Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain

Job Description

The System Executive is responsible to provide operational support to system infrastructure, support to the clients and resolution of technical issues.

Responsibilities Production Support

- Provide technical support to customer

- Identify and escalate priority issues as per Client specifications, Process client Service Request, Redirect problems to appropriate resource

- Provide support on documentation including procedural documentation

- Provide troubleshooting and technical support via phone, web based tools and email

- Advise customers regarding the product's proper use and address specific user issues

- Act as a liaison between customers and Tier 2 support regarding problem escalation

- Provide client support and technical issue resolution via E-Mail and phone

- Perform mailbox migrations between Exchange systems as well as from other vendors to Exchange for customers in accordance to procedure, to ensure seamless transitions

- Perform health checks and monitor availability and functionality of the systems

- Provide operational support to system infrastructures

Qualifications

- Possess at least a Diploma or its equivalent in Computer / IT with minimum 2-3 years working experience in related field.

- Candidate without working experience may be considered

- 2-3 years of working experience as a System Engineer supporting application of UNIX/LINUX platform and database.

- Trained or certified in Windows Server, UNIX/LINUX, VM and ITIL would be advantageous.

- Analytical, proactive and able to multi-task and prioritize all work assigned.

- Team player with good English communication skills who can also work independently under minimum supervision.

- Motivated individual with challenger spirit and leadership are strongly encouraged to apply.

- Exceptional troubleshooting and customer-handling skills would be advantageous.

- Proactive and responsive on all assigned tasks and incidents and follow up

- Candidate must be able to lift heavy items and able to work onsite.

WHAT'S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV to [HIDDEN TEXT] or Whatsapp : 6567619833,

Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name : Ashwak Ahmed S

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys privacy policy.

System Executive / IT Support / Technician / Windows Linux Infrastructure Support Engineer