About The Role

We are looking for a mid-senior level IT professional to join our IT team and take ownership of day-to-day IT operations, user support, systems administration, and security across the organization.

This role is ideal for someone who is comfortable working independently, troubleshooting complex technical issues, managing Microsoft 365 environments, supporting end users, and working with external vendors and technology partners. The successful candidate should be both hands-on and proactive, with a strong focus on improving IT processes, security, and the overall employee experience.

Key Responsibilities

IT Operations & Systems Administration

Administer and support Microsoft 365, Entra ID, Exchange Online, SharePoint, OneDrive, Teams, and related services
Manage user accounts, licenses, groups, permissions, MFA, and access controls
Support Windows and macOS devices, including configuration, troubleshooting, software deployment, and lifecycle management
Manage endpoint management and monitoring tools such as Datto RMM, Intune, or equivalent platforms
Support networking infrastructure, including Wi-Fi, switches, VPNs, firewalls, DNS, DHCP, and related services
Maintain IT systems, documentation, configurations, and asset records
Assist with server, cloud, and infrastructure projects as required

End User Support

Provide Tier 2/Tier 3 technical support for hardware, software, networking, Microsoft 365, and business applications
Troubleshoot complex issues that cannot be resolved through standard helpdesk procedures
Support executives and senior leadership with a high level of professionalism and responsiveness
Assist users with onboarding, offboarding, device setup, application access, and account configuration
Provide remote and occasional onsite support
Develop and maintain internal knowledge base articles and technical documentation

Cybersecurity

Assist with implementation and maintenance of IT security controls
Monitor and respond to security alerts and suspicious activity
Manage and troubleshoot MFA, conditional access, endpoint security, email security, and access controls
Support email security platforms such as Barracuda, Mimecast, or equivalent
Assist with phishing investigations, email quarantine, malware alerts, and security incidents
Help maintain security policies and ensure users follow IT security best practices
Participate in security awareness and cybersecurity training initiatives

IT Projects

Participate in and lead technical projects from planning through implementation
Assist with Microsoft 365 migrations, tenant migrations, domain/DNS changes, application deployments, and infrastructure upgrades
Evaluate new technologies and make recommendations based on business requirements
Work with vendors, MSPs, software providers, and consultants
Create project documentation and ensure successful handover into IT operations

Automation & Process Improvement

Identify repetitive IT tasks and opportunities for automation
Develop and maintain workflows using tools such as Power Automate, PowerShell, or similar technologies
Improve onboarding, offboarding, access management, software deployment, and IT support processes
Develop standardized procedures and documentation to improve operational efficiency

Requirements

Bachelor from computer science or any other related field
3+ years of experience in IT support, systems administration, IT operations, or a related role.
Strong experience supporting Microsoft 365 and Entra ID.
Experience administering Windows environments and supporting macOS devices.
Strong troubleshooting and problem-solving skills across hardware, software, networking, and cloud services.
Experience with endpoint management/RMM platforms.
Working knowledge of networking concepts including TCP/IP, DNS, DHCP, VPNs, Wi-Fi, and firewalls.
Experience with cybersecurity tools and best practices.
Strong understanding of identity and access management, MFA, and least-privilege principles.
Experience with PowerShell or another scripting/automation language.
Strong written and verbal communication skills.
Ability to work independently and prioritize competing requests.
Fluent in English and Arabic
Manage 30+ persons to include UAE and Egypt team across different time zones (MENA, Europe, Asia)

The ideal candidate is someone who:

Thinks beyond simply closing tickets and looks for the root cause of problems
Can independently troubleshoot and resolve technical issues
Is comfortable taking ownership of IT systems and projects
Has strong attention to security and understands the importance of protecting company data
Communicates technical information clearly to both technical and non-technical users
Is organized and able to manage multiple priorities
Takes initiative and identifies opportunities to improve IT operations
Can work effectively with both internal stakeholders and external technology vendors
Is willing to learn new technologies and adapt to a constantly changing IT environment

Senior IT Systems Administrator