Job Summary

The Senior Network Engineer is responsible for delivering high-quality technical activities, including solution implementation, integration, troubleshooting, proof of concept (POC) development, and presentations. The primary objectives are to ensure customer satisfaction, uphold professionalism, and maintain accuracy and exceptional quality in all tasks.

Key Responsibilities

Respond to and resolve incidents and service requests via the service management system and other channels (email and phone) within predefined service level agreements (SLA).
Participate in professional training sessions as planned by management to stay updated on the latest IT technology trends.
Report critical incidents to the line manager promptly.
Provide general IT infrastructure support during high workload periods or staffing shortages.
Adhere to established target dates, priorities, and urgencies as communicated by the line manager.
Take ownership of identifying, reporting, and enhancing areas of risk or improvement within IT services.
Offer assistance and consultancy to team members and management when needed.
Represent the infrastructure team in meetings and communications with staff, vendors, and third parties as required.
Act as the officer in charge during planned maintenance or emergencies outside regular working hours, including weekends and public holidays.
Strictly adhere to organizational policies, standards, and procedures.

Job Specifications

A degree in Engineering (Computer, Network, or related field) or a relevant.
Minimum of 5 years of experience in Network Communication Technology and Network Administration.
Hands-on experience with modern networking technologies such as SD-WAN and SD-Access.
Data center experience is preferred.
Proven ability to work effectively in a collaborative, team-oriented environment.
Initiative-driven with a positive attitude and eagerness for self-learning and professional growth.
Strong interpersonal, negotiation, and conflict resolution skills.
Extensive experience with wide area networks (WAN) and local area networks (LAN).
In-depth knowledge of TCP/IP protocols, network troubleshooting, routing protocols, and network security.
CCNP Enterprise Certification is mandatory.
Excellent written and verbal communication skills.
Proficiency in oral and written English.