Overview

The Room Attendant is responsible for cleaning and maintaining guest rooms, suites, and villas as assigned, ensuring the hotel's established ultra-luxury standards of cleanliness and residential comfort.

This role is vital to upholding LQA (Luxury Quality Assurance) and Brand standards daily. Key responsibilities include reporting maintenance deficiencies, handling guest requests or complaints with grace, and ensuring the absolute confidentiality and security of all guest rooms and data.

Key Responsibilities

Priority Alignment: Clean guest rooms by category priority and daily assignment sheets; update room status accurately.
Bathroom Excellence: Remove soil, dirt, soap build-up, and hair from mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain, and floor.
Bed & Linen Care: Remove dirty bed linen and make up beds with fresh, clean linen. Inspect the condition of bathrobes and replace soiled or damaged ones.
Dusting & Polishing: Thoroughly dust and polish all furniture, pictures, frames, mirrors, television sets, clock radios, remote controls, and windows/ledges.
Deep Detailing: Clean closets, door tracks, baseboards, ledges, corners, and vacuum carpets. Open all drawers and check under beds/chairs in check-out rooms to remove debris or left-behind items.
Balcony & Patio: Remove trash, debris, and cobwebs from balcony/patio areas. Inspect the condition of planters and plants, removing debris.
Amenities Replenishment: Replace facial and toilet tissues, bathroom amenities, laundry bags, desk stationery, and guest service directories in the correct amounts and layouts.

Equipment & Logistics

Cart Management: Transport carts with cleaning supplies, amenities, and linens securely to assigned areas; return and restock carts at the end of the shift.
Device Setup: Set the correct time on clocks and ensure televisions are tuned to the proper channel. Clean and check all lamps and light switches for proper working order.
Mini-Bar & Amenities: Empty liquid from ice buckets and wipe dry. Clean dust, smudges, and spills from mini-bars, ensuring they are plugged in and securely locked.
Vacuum Maintenance: Empty vacuum bags and wipe equipment clean after use.

Guest Relations & Security

Service Excellence: Exhibit a friendly, helpful, and courteous manner when dealing with guests and fellow associates; handle complaints using the established six-step procedure.
Key Control: Maintain strict security of any assigned guest room keys.
Lost & Found: Immediately turn over any lost and found items from guest rooms to the Supervisor.
Safety Verification: Ensure the presence of fire safety cards, rate cards, and DND (Do Not Disturb) signs, replacing them as needed.

OSHAD & Safety Responsibilities

While on work premises, the associate must strictly comply with local occupational health and safety legislation (OSHMS policies):

Personal Safety: Take reasonable care of your own health and safety, as well as others who may be affected by your actions.
Chemical Safety: Use correct cleaning chemicals for designated surfaces according to OSHA regulations and hotel requirements.
Incident Reporting: Report any hazards, OSH incidents, or work-related injuries immediately to the Hygiene, Occupational Health and Safety Manager.
Hazard Prevention: Prevent slips and falls by watching for spills, cleaning them up immediately, and using wet floor signs. Ensure cords do not extend across walkways.
Ergonomics & Lifting: Properly use Personal Protective Equipment (PPE). Practice safe lifting techniques (squat down, keep back straight, do not twist). Ask for help with exceptionally heavy objects.
Training Participation: Actively attend all safety training sessions, safety inductions, on-the-job training, and toolbox talks.

Qualifications & Requirements

Experience & Education

Experience: Minimum of one (1) year of experience cleaning hotel guest rooms, preferably within a luxury or hospitality environment.
Education: High school diploma.

Core Skills

General Skills: Ability to perform job functions with speed, accuracy, and intense attention to detail. Strong problem-solving abilities while remaining calm and utilizing good judgment.
Technical Skills: Knowledge of proper chemical handling procedures and familiarity with professional cleaning equipment and supplies.
Language: Required to speak, read, and write English fluently. Fluency in other languages is a plus.

Housekeeping - Room Attendant