Job Summary -Customer Service Executive

Logistics is responsible for managing customer communications related to shipments, deliveries, and logistics operations. The role ensures timely updates, effective resolution of queries and escalations, and delivery of high service quality to ensure customer satisfaction.

Job Type: Permanent

Salary: 5K to 7K AED

Job Location: JAFZA

Key Responsibilities

Manage customer communication and provide timely updates on shipment and delivery status
Handle customer queries related to logistics operations, delays, and service issues
Address and resolve escalations in coordination with internal operations and transport teams
Ensure accurate and proactive communication regarding delivery timelines and exceptions
Coordinate with planning, dispatch, warehouse, and transport teams for issue resolution
Maintain high standards of service quality and customer satisfaction
Track shipments and provide real-time updates to customers as required
Maintain records of customer interactions, complaints, and resolutions
Identify recurring issues and support process improvements • Ensure adherence to service level agreements (SLAs) and company policies

Required Skills & Competencies

Strong communication and interpersonal skills
Customer handling and conflict resolution ability
Good understanding of logistics and supply chain operations
Ability to work under pressure and manage multiple queries
Problem-solving and coordination skills
Proficiency in MS Office and logistics tracking systems

Qualifications & Experience

Bachelor's degree in business administration, Logistics, Supply Chain, or related field
1–4 years of experience in customer service, preferably in logistics or transportation industry
Experience with shipment tracking or transport coordination is an advantage

The Customer Service Executive logistics Trucking Companies