About the job

We are looking for a detail-oriented and proactive Operations Executive to join our team. The candidate will be responsible for monitoring transactions, handling client queries, coordinating with internal teams, and ensuring smooth transaction processing and client support.

Key Responsibilities

Monitor, verify, and approve transactions as per company process and compliance requirements
Handle client queries related to transaction status, delays, failed payments, and beneficiary fund receipt issues
Coordinate with internal teams and banking partners for transaction investigations and resolutions
Respond to clients professionally through email and other communication channels
Send regular transaction status updates and follow-up emails to clients
Maintain and update Excel/MIS sheets for all client queries, complaints, transaction issues, and resolutions
Ensure all client issues are tracked, resolved, and properly documented
Escalate critical or unresolved cases to the respective teams promptly
Maintain accuracy, confidentiality, and operational efficiency in daily activities

Requirements

Bachelor's degree in B.Com, BBA, BBM, BA, MBA, or any banking/finance related field
Freshers are welcome to apply
Good verbal and written communication skills in English
Basic knowledge of banking, remittance, payment operations, or financial services preferred
intermediary or Proficiency in MS Excel and basic computer applications
Strong attention to detail and problem-solving skills
Ability to manage multiple tasks and work in a fast-paced environment

Preferred skills

Experience in customer support, banking operations, or payment processing is an added advantage
Understanding of transaction monitoring and compliance processes preferred
Good coordination and follow-up skills

Salary Package: 2000-2500 AED

Junior Operation executive