Company Description

Sofitel Al Hamra Beach Resort

Job Description

We're looking for a warm, professional SPA Receptionist to join our wellness team in Ras Al-Khaimah, United Arab Emirates. This is an excellent opportunity for someone who is passionate about the spa and wellness industry and thrives in a customer-focused environment. You will be the first point of contact for our guests, delivering exceptional service while managing all aspects of spa operations with efficiency and enthusiasm.

Serve as the primary point of contact for all spa inquiries, bookings, and reservations from direct clients and partner hotels
Process and manage spa day bookings and residential spa break reservations with accuracy and attention to detail
Respond promptly to all customer inquiries via phone, email, and in-person, ensuring a warm and professional experience
Maintain comprehensive and organized records of all spa bookings, client preferences, and administrative documentation
Proactively follow up on provisional bookings to confirm reservations and maximize occupancy
Support the spa reception team to ensure consistent, high-quality customer service throughout all operations
Coordinate scheduling and communicate treatment details to spa therapists and staff members
Handle customer concerns and complaints with empathy and resolve issues efficiently
Manage spa inventory records and assist with administrative tasks as needed
Assist with spa treatments when required to support team operations
Work collaboratively with hotel partners and external agents to facilitate group bookings and special events

Qualifications

Previous experience in a spa, wellness, or hospitality reception role is advantageous
Background or knowledge in beauty or wellness treatments is preferred
Excellent interpersonal and communication skills, both written and verbal
Strong organizational abilities with the capacity to manage multiple tasks and meet deadlines
Proficiency with computer systems, booking software, and Microsoft Office applications
Ability to remain calm and professional while working under pressure
Exceptional customer service orientation with a genuine passion for guest satisfaction
Strong time management and prioritization skills
Problem-solving mindset with the ability to make decisive decisions
Flexibility to work weekends and adapt to changing schedules as part of the rotation
Professional appearance and demeanor
Must speak Russian language
Ability to work collaboratively within a team environment
Valid work authorization for the United Arab Emirates

SPA Receptionist - Russian Speaker