We are seeking a proactive and customer-focused Assistant Service Delivery Manager to support the delivery of high-quality services to our clients. The successful candidate will work closely with customers, internal teams, and stakeholders to ensure service commitments are met and operational issues are resolved efficiently.

Key Responsibilities

Support the management of day-to-day service delivery operations and client engagements
Coordinate with internal teams to ensure service levels and customer expectations are achieved
Monitor service performance, track incidents, and follow up on issue resolution
Assist in preparing service reports, documentation, and operational reviews
Manage customer communications and maintain positive client relationships
Support service improvement initiatives and process optimization activities
Coordinate project activities and ensure timely delivery of assigned tasks
Escalate service issues where necessary and assist in driving resolution

Requirements

Diploma or Degree in Information Technology, Business, Engineering, or a related field
Minimum 2 years of experience in Service Delivery, Service Management, IT Operations, Customer Support, or a related function
Experience supporting service delivery activities and customer-facing operations
Strong communication and stakeholder management skills
Good organizational and coordination abilities
Proficient in Microsoft Office applications
Ability to work in a fast-paced environment and manage multiple priorities

Preferred Qualifications

Experience in IT services, managed services, or infrastructure support environments
Exposure to ITIL processes or service management frameworks
Experience in incident management, service reporting, or operational coordination

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to [HIDDEN TEXT] for immediate processing.

Only shortlisted candidates will be notified.

IT Assistant Service Delivery Manager - Permanent Role