Project Role : Quality Engineering Lead

Project Role Description : Leads a team of quality engineers through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Applies business and functional knowledge to develop end-to-end testing strategies through the use of quality processes and methodologies. Applies testing methodologies, principles and processes to define and implement key metrics to manage and assess the testing process including test execution and defect resolution.

Must have skills : ServiceNow Customer Service Management (CSM)

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Quality Engineering Lead, you will oversee a dedicated team of quality engineers, guiding them through the complexities of multi-disciplinary team planning and ecosystem integration. Your typical day will involve strategizing to enhance delivery efficiency and ensuring high-quality standards throughout the application lifecycle. You will leverage your business and functional expertise to craft comprehensive testing strategies, utilizing established quality processes and methodologies. Additionally, you will focus on defining and implementing key metrics to effectively manage and evaluate the testing process, including test execution and defect resolution, fostering a culture of continuous improvement and excellence within the team.

Roles & Responsibilities:

Expected to be an SME.
Collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Facilitate training and development opportunities for team members to enhance their skills and knowledge.
Monitor and report on the progress of testing activities, ensuring alignment with project timelines and objectives.

Professional & Technical Skills:

Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM).
Strong understanding of quality assurance methodologies and testing processes.
Experience with automated testing tools and frameworks.
Ability to analyze and interpret complex data to inform testing strategies.
Familiarity with Agile and DevOps practices to enhance collaboration and efficiency.

Additional Information:

The candidate should have minimum 7.5 years of experience in ServiceNow Customer Service Management (CSM).
This position is based at our Bengaluru office.
A 15 years full time education is required.