Job Description

A Waiter/Waitress at Waldorf Astoria Dubai International Financial Centre, a Forbes Five-Star luxury property, embodies the art of refined service by creating bespoke, intuitive, and memorable dining experiences for our guests. The role seamlessly supports exceptional daily operations, anticipates guest needs, elevates sales through thoughtful recommendations, presents food and beverages to the highest standards of excellence, and maintains an immaculate, safe environment, all while upholding the service standards of Waldorf Astoria and Forbes Travel Guide.

Responsibilities

As a Waiter/Waitress at Waldorf Astoria Dubai International Financial Centre, you are responsible for serving guests in a gracious, timely, and efficient manner to deliver an excellent guest experience. Specifically, you will be responsible for performing the following tasks to the highest standards:

Consistently deliver warm, gracious, and anticipatory service, ensuring each guest interaction reflects the elegance, precision, and courtesy.
Create personalized dining experiences by anticipating guest preferences and responding intuitively to their needs throughout service.
Demonstrate expert knowledge of the food, wine, and beverage offerings, confidently providing detailed and accurate information regarding ingredients, preparation methods, portion sizes, and dietary or allergen considerations.
Remain knowledgeable of daily specials, promotions, and menu enhancements, ensuring seamless and engaging communication with guests.
Apply refined suggestive selling techniques, guiding guests through the menu and enhancing their experience through thoughtful recommendations.
Accurately and efficiently take food and beverage orders using approved order pads and POS systems, ensuring clear and timely communication with culinary teams.
Attentively follow up on the dining experience, ensuring guest satisfaction and resolving concerns with empathy, discretion, and efficiency.
Impeccably prepare and maintain dining areas by setting refined table arrangements with pristine linens, polished cutlery, elegant glassware, and attention to every detail.
Clear and reset tables with grace and efficiency, maintaining the highest standards of cleanliness, organization, and presentation throughout service.

Qualifications

A Waiter/Waitress at Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous food & drink service experience in a hotel
Excellent communication skills
Positive attitude
Excellent grooming standards
Commitment to delivering high levels of guest service
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in a luxury hotel brand
Knowledge of Forbes Standards

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