Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,

Join us and become a Heartist®.

We are Heartists®

Heartist describes both our culture and who we are. Everything we do comes from the heart, and we're experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!

We believe that the world is more welcoming when we're connected. So that we see what we have in common, instead of what sets us apart.

Life in Movenpick

The Place to Savour Life- We believe true hospitality is about turning small gestures into heartwarming moments.

We enable our guests to Savour the flavor of life, balancing small indulgence with what's good for them- and good for the world.

Job Description

The Role

To take time and get to know the guests, and to be committed to service excellence.
To show presence in the Hotel Lobby and provide service that is sincere, warm and enthusiastic, ensuring the guests satisfaction.
Work closely with Front Office, Housekeeping and Food and Beverage regarding guest needs and special requests
Take opportunities to delight the guests.

Key Deliverables And Responsibilities

Planning & Organizing:

Awareness of local activities and recreation options
Be fully aware of the daily information and activities both in the hotel and locally.
Check Hotel status including occupancy, functions, groups, VIPs.
Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day
Is aware of the daily activities and has product knowledge of all the hotel facilities.

Operations

Follow the grooming standards at all times
Attend training classes as per schedule
Show fullest cooperation and respect within the team and other departments
Perform as per OSM Standards and in line with the Company's Values and Core Behaviours
Check equipment and report issues to IT or Engineering
Handle guest complaints and report to manager
Show fullest cooperation and respect within the team and other departments.
Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.
Ensure that all luggage are covered with a baggage claim tag.
Parking of guests and visitors vehicles in the designated hotel parking area.
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
Handle issuance of guest room key cards and ensure effective control for guest security.
Report any unusual occurrences or requests to the Concierge desk.
Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.
Responsible for lobby paging services under the supervision of Concierge.
Practices suggestive selling and able to familiarize guests to hotel facilities.
Co-ordinates with Front Office to ensure that payment of guest folios is protected at all times, vis-à-vis scanty baggage procedure & release of guest bags on departure.
Escorts guests to their rooms. For the first time guests, explain hotel facilities. In the room explain room facilities such as (how lights & TV function, safe, AC, fire exit, etc.)
Ensure luggage is placed for guest to unpack.
Ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction.
Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time.
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.
Ensures prompt & efficient message, newspapers, parcels & package deliveries to guests, as per hotel policy.
Arrange all guest transportation requests including Limousine service, Shuttle Bus and car rental with coordination with our rent a car agent available in the hotel.
To have a complete understanding of and to adhere to Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety.

Driver Responsibilities

Each guest is picked up in a clean and well maintained car.
Make sure you know where the guest wishes to go
Make sure you know the quickest way how to get there, if you are not sure of the way, ask or change drivers, we cannot take a guest tot the wrong place.
Cleanliness and professionalism must be demonstrated at all time
Respect the road signs and speed limits
Ask guest if he / she wishes to have the radio, CD or AC on, switch it of if the guest requests it
Assist the guests to load luggage in to the car trunk and assist to remove when guests is getting out of the car
Avoid communicating to much to the guest, gage very quickly if the guest is in a chatty mode or not, if yes engage in pleasant conversation about Dubai or world topics, sports, don't engage in controversial topics such as politics.
Don't gossip about the hotel, previous guests or competition
Make sure the car is always full with petrol
Uniform is to be spotlessly clean
Make sure you have updated traffic info before you head of to pick up or drop of
Report any faults of the car that you drive
Work closely with Valet Parking and Limousine company
Act as a F&B ambassador and promotes outlets
Avoid wearing any strong aftershave

Administration

Handling telephone calls at the Concierge desk.
File daily concierge desk report and documents systematically under the supervision of Concierge
Maintains accurate records / documentation, as per operational and organizational requirements.

Generic Aspects On Hygiene / Personal Safety / Environment/Confidentiality

Ensure proper care of all equipment and furniture entrusted for Heartists use.
Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.
Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.
Respects and ensures respect of the hotel's commitments to the Environment Charter of Sustainability program (saving energy, recycling, sorting waste etc).
Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety.
Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
Does not disclose any financial information or any other information of the Accor Hotels.

Qualifications

Valid UAE Driver's License

Experience working as a Driver or a Bellman in a Hotel is preferable.

Additional Information

Strong interpersonal and problem solving abilities

Fluency in English, additional languages are a plus

Bellman Cum Driver

Bellman