Job Requisition ID: 177216

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

We are seeking a detail-oriented Service Contract Executive to join our BYD Aftersales team. This role is responsible for the creation, maintenance, pricing, and administration of service contracts while ensuring accuracy, compliance, and operational efficiency. The successful candidate will provide contract-related support to branches, manage service contract data within SAP, and contribute to pricing initiatives that support business growth and customer retention.

What you will do:

Create and maintain service contracts for new vehicle models and update existing contracts as required.
Manage service contract data within SAP IS-AUTO, ensuring accuracy and completeness.
Maintain and update service contract parts pricing and cost structures.
Create and administer service contracts for fleet customers.
Process contract-related requests including transfers, terminations, reinstatements, and refund payouts.
Provide timely support and guidance to branches on contract-related matters.
Generate ad-hoc reports and business insights to support decision-making.
Support pricing initiatives, corporate pricing requests, and new business programs.
Collaborate with stakeholders to ensure contract accuracy and prevent revenue leakage.

Required skills to be successful:

Strong analytical and numerical skills.
Advanced Microsoft Excel capabilities.
Strong knowledge of SAP IS-AUTO.
Experience working with service contracts and pricing models.
Understanding of gross margin calculations, RSP/NSP pricing, and financial principles.
Strong attention to detail with excellent data accuracy.
Ability to manage multiple priorities and deadlines.
Strong communication and stakeholder management skills.
Experience using business intelligence and reporting tools.
Problem-solving mindset with a customer-focused approach.

About the team:

You will be part of the BYD Aftersales Team, supporting one of the fastest-growing electric mobility brands within Al-Futtaim Automotive. The team is focused on delivering exceptional customer ownership experiences through innovative aftersales solutions, service programs, and operational excellence. This role works closely with Aftersales, Finance, Fleet, Pricing, and Branch Operations teams across the business.

What equips you for the role:

Qualifications

Bachelor's Degree or Diploma holder.
Automotive qualification or experience is preferred.
Advanced Microsoft Excel skills.
Advanced SAP IS-AUTO knowledge is mandatory.
Working knowledge of BI reporting tools and systems.

Experience

Minimum 3 years of experience in a relevant role.
Previous experience working with service contracts is mandatory.
Service contract pricing or pricing analyst experience is mandatory.
Automotive aftersales experience is mandatory.

Knowledge & Competencies

Knowledge of RSP/NSP pricing and margin calculations.
Understanding of accounting, finance, and data processing principles.
Strong reporting and analytical capabilities.
Excellent written and verbal communication skills.
Advanced proficiency in MS Excel, PowerPoint, and Office applications.
Strong organizational and time management skills.
Ability to work under pressure and manage high volumes of data.
Collaborative and team-oriented approach.

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

Emiratization - Service Contract Executive | Al-Futtaim Automotive | Electric Mobility