An Exhilarating Opportunity

Are You Ready for a Daring Challenge with The World's Hottest Luxury Hotel Group Disruptive by Design, FIVE Hotels and Resorts is Redefining FIVE-Star Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

The Candidate

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A Can-Do! Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other FIVERs and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Finance Team as an Income Auditor will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!

This role is for a tech-driven revenue assurance specialist who combines operational expertise (Front Office, F&B, nightlife/parties) with advanced data analytics, automation, and AI tools to drive revenue integrity, identify leakages, and enhance profitability.

You will play a key role in transforming income audit from a control function into a data-driven business partner.

Experience

What We're Looking For

Minimum 2–4 years in Income Audit / Revenue Audit in hospitality
Strong exposure to:

Front Office operations
F&B operations
Nightlife / events / party operations (highly preferred)

Technical Skills

Advanced Excel (mandatory)

Pivot tables, Power Query, data modeling

Strong Power BI (dashboard & automation)
Experience with automation tools is a big advantage
Familiar with AI tools for data analysis (practical use preferred, not theoretical)
Experience with Micros POS, PMS systems, SAP and OTA platforms

Core Competencies

Strong analytical and problem-solving mindset
High attention to detail with commercial awareness
Ability to identify patterns, anomalies, and revenue risks
Proactive, tech-savvy, and innovation-driven
Strong communication skills to work with operations teams

What Makes This Role Unique

Not a routine audit job — focus on automation & intelligence
Exposure to luxury hospitality + nightlife operations
Opportunity to build next-generation audit systems
Direct impact on revenue growth and cost control

Performance KPIs

Revenue leakages identified & recovered
% automation of audit processes
Reduction in manual audit time
Accuracy and timeliness of reporting
Operational compliance improvements

Key Responsibilities

Revenue Audit & Controls
Perform end-to-end audit of revenue streams across:

Front Office (room revenue, packages, no-shows, upgrades)
F&B outlets (Micros / POS controls, voids, discounts, rebates)
Nightlife / Events / Parties (ticketing, table bookings, promoter deals)

Ensure all revenues are accurately recorded, billed, and reported
Identify revenue leakages and implement preventive controls
Strengthen audit SOPs and compliance across departments
Data Analytics & Reporting
Develop dynamic dashboards using Power BI for:

Daily revenue tracking
Exception reporting
Outlet performance analysis

Automate reporting to reduce manual work and increase accuracy
Provide actionable insights to operations and leadership
Automation & AI Integration
Design and implement automation workflows (Excel, Power Query, scripts, etc.)
Leverage AI tools for:

anomaly detection
Transaction Analysis
predictive revenue trends

Reduce dependency on manual audit processes
Operational Partnership
Work closely with:

Front Office
F&B teams
Nightlife / Events operations

Conduct spot checks, surprise audits, and process reviews
Support operations in improving revenue capture and minimizing losses
Systems & Process Improvement
Ensure proper use and integration of:

PMS systems
POS (Micros or similar,)
Reservation platforms (e.g., OTA channels like Booking, Expedia)

Identify gaps and recommend system/process improvements
Lead digital transformation initiatives within income audit

The Team

FIVERs are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct Vibe at FIVE and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.

Sustainable Indulgence at FIVE

FIVE curates world-class Entertainment and Luxury Living while Championing Environmental Stewardship. Driven by its core millennial base, FIVE has aligned to lead the way in Sustainable Indulgence trailblazing next-level, high-energy Experiences within an Environmentally and Socially Responsible Framework.

An Equal Opportunity Employer

The FIVE Tribe represents over 80 nationalities across its over 2000 FIVERs. FIVE does not discriminate and is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Ranked regularly in the Top 10 on the Great Workplaces in the UAE list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.

About FIVE Hotels And Resorts

FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations in the Middle East and Europe are the epitome of Glamour and Experiential Luxury, offering boundary-breaking Experiences at FIVE's award-winning Hotels, Dining Concepts, and Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.

Find out more here: fivehotelsandresorts.com