ROLE SUMMARY

The Manager, Supply Chain Operations (SCO), is responsible for developing, executing and delivering supplier and category strategies across assigned markets within the Packaging category. This role has end-to-end accountability for category outcomes, including supplier performance, sourcing execution, and supply assurance, ensuring alignment with customer requirements and regional priorities.

The Manager serves as the primary owner of supplier relationships within the assigned scope, building strong, trust-based partnerships to enable reliable, high-quality, and cost-effective delivery to the McDonald's system. The role drives consistent execution of global supplier engagement frameworks, performance metrics, and sourcing strategies, ensuring suppliers deliver against expectations across cost, quality, service, and innovation.

This position leads sourcing activities across packaging materials (e.g., paperboard, plastics, inks), including RFP/RFI processes, supplier selection, negotiations, and contract execution. The Manager is accountable for end-to-end procurement delivery within assigned categories, including supplier performance management, supply continuity, and risk mitigation through effective capacity and contingency planning.

The role ensures effective control of packaging supply to meet customer demand within the system by driving supply planning alignment and managing supply risks. In addition, the Manager engages with customers where required to provide updates and ensure alignment on supply, cost, and performance outcomes.

The Manager partners closely with cross-functional teams—including Packaging Development, Global Sourcing Services, Quality, Compliance, and Client Management—to ensure alignment of sourcing strategies, product commercialization, and supply chain execution across markets. This role plays a critical part in translating category strategies into delivery outcomes while driving cost optimization, supply continuity, and operational efficiency.

RESPONSIBILITIES

Category Execution & Strategy Deployment

Execute category strategies across assigned markets, ensuring alignment with regional and global objectives
Translate strategic direction into actionable sourcing and supplier plans that deliver category outcomes
Support development of category plans and ensure effective deployment at market level
Ensure regional requirements and insights are reflected in supplier execution and decision-making
Accountable for delivery of category outcomes across assigned markets (cost, supply, supplier performance)

Supplier Management & Sourcing Execution

Lead Supplier Relationship Management (SRM) across assigned suppliers, including strategic and critical suppliers within scope
Build and manage strong supplier partnerships to ensure reliable delivery, innovation, and cost competitiveness
Lead sourcing activities including RFP/RFI processes, supplier selection, negotiations, and contract execution
Drive supplier segmentation and portfolio management aligned with category and business objectives
Provide direction and oversight to ensure effective supplier engagement and performance management

Supplier Performance & Continuous Improvement

Own supplier performance against defined KPIs (cost, quality, service, innovation) and drive continuous improvement
Lead implementation of supplier performance frameworks (e.g., STEP programs) to deliver foundational and transformational outcomes
Partner with internal stakeholders and SMEs to align regional priorities with global supplier strategies

Supply Assurance & Risk Management

Own supply continuity across assigned markets, including capacity planning, contingency planning, and production alignment
Identify and mitigate risks related to supply disruptions, pricing fluctuations, quality issues, and supplier performance
Manage raw material exposure and support cost-risk trade-off decisions
Ensure uninterrupted supply of core and promotional products in line with customer expectations.

Financial & Cost Management

Accountable for delivery of cost optimization and value creation targets within assigned category scope
Manage pricing, cost drivers, and spend visibility across markets
Ensure financial discipline in sourcing decisions and supplier agreements

Stakeholder & Cross-functional Engagement

Act as key interface between suppliers, customers (where required), and internal stakeholders
Collaborate with Product Development, Quality, Commercial, and Procurement teams to support sourcing, commercialization, and supply execution
Provide input into product development, supplier selection, and risk management decisions
Serve as escalation point for supplier and supply chain issues within assigned scope

Process, Governance & S2C Execution

Ensure consistent execution of sourcing processes, supplier engagement frameworks, and procurement policies
Lead Source-to-Contract (S2C) activities within scope, including negotiation support and contract execution
Manage contract execution in partnership with central Procurement Services teams
Ensure accuracy and integrity of supply, cost, and supplier performance reporting

SKILLS AND EXPERIENCE REQUIRED

Experience: Typically 8+ years of experience in supply chain, procurement, or strategic sourcing, with a proven track record of delivering supplier performance and category execution outcomes
Ownership & Results Orientation: Strong accountability for delivering cost, supply, and supplier performance outcomes within assigned scope
Commercial & Negotiation Expertise: Proven ability to lead negotiations and deliver commercial outcomes across sourcing and supplier engagements
Supplier & Relationship Management: Demonstrated capability to manage supplier relationships and drive performance through structured engagement and accountability
Stakeholder Management: Proven ability to operate in a matrix environment, influencing cross-functional teams and aligning stakeholders to business objectives
Analytical & Problem-Solving Skills: Ability to analyze market trends, cost drivers, and operational data to support decision-making and resolve complex issues
Risk & Supply Management: Strong understanding of supply continuity, risk mitigation, and cost-risk trade-offs within supply chains
Business & Financial Acumen: Solid understanding of financial drivers, cost structures, and sourcing levers to support effective decision-making
Drive & Accountability: Strong sense of urgency and ownership, with the ability to prioritize, manage complexity, and deliver results
Collaboration & Communication: Strong interpersonal and communication skills, with the ability to drive alignment and resolve issues effectively
Technical & Systems Capability: Proficient in Microsoft Office tools and familiar with procurement / sourcing systems
Qualifications: Bachelor's degree in Business, Supply Chain, or related field; professional certifications (e.g., CIPS) are advantageous

MANAGER SUPPLY CHAIN OPERATIONS