Manager - Recruitment Excellence & Experience, Resourcing & Scholarships CoE

Role Overview:

The Manager, Recruitment Excellence & Experience leads NUHS cluster-wide recruitment transformation by shaping and delivering a future-ready recruitment strategy across NUHS institutions. This role drives end-to-end recruitment operations excellence through process optimisation, digital and AI enablement, and recruitment policy governance, in partnership with HR stakeholders and the HR Tech team. The incumbent collaborates closely with NUHS institutions and MOHH to strengthen hiring outcomes, build critical talent pipelines, elevate candidate and onboarding experience, and embed sustainable change across the cluster.

Key Responsibilities:

Strategic Transformation in Recruitment Strategy

Lead implementation of a NUHS cluster-wide recruitment strategy and standards to drive consistency, scalability, and efficiency
Align recruitment approaches to future healthcare workforce needs, including critical role identification and pipeline planning
Partner institutional stakeholders to shape and deliver forward-looking hiring plans and talent initiatives

Recruitment Operations & Candidate Experience

Review, standardise, and improve end-to-end recruitment processes to strengthen efficiency, consistency, and quality of hire
Design and roll out recruitment toolkits (e.g., interview guides, assessment frameworks) to enable effective hiring decisions
Optimise sourcing, selection, and offer processes using best practices to improve speed and candidate experience
Diagnose bottlenecks and implement scalable solutions to reduce time-to-hire and improve hiring outcomes
Design and implement a consistent, digitally enabled candidate experience across the NUHS cluster
Improve onboarding journeys, including welcome communications and onboarding kits, to support new hires
Increase candidate engagement, transparency, and satisfaction through initiatives informed by feedback and data

Digital, AI & Talent Intelligence

Lead optimisation and continuous improvement of the Applicant Tracking System (ATS) and related recruitment platforms
Evaluate and implement AI-enabled solutions (e.g., CV screening, matching, chatbots, scheduling automation, in-house Hiring AI tool)
Apply AI and analytics to enable predictive hiring, talent insights, and data-driven decision-making
Partner the HR Tech team to deliver automation, integrations, and digital enhancements across the recruitment lifecycle
Drive adoption and capability building in digital and AI tools across NUHS institutions
Maintain recruitment dashboards and analytics, and build targeted talent pipelines for critical roles across NUHS institutions
Use data and market intelligence to generate actionable talent insights (e.g., recruitment trends, competitor landscape, workforce analytics) to inform hiring decisions

Policies, Governance & Compliance

Provide policy stewardship by developing, reviewing, and maintaining recruitment policies and guidelines across the NUHS cluster
Ensure compliance with fair hiring practices, data protection requirements, and audit expectations

Stakeholder Collaboration, Change & Delivery

Serve as a strategic partner to HRBPs, recruiting teams, and business leaders to align and strengthen recruitment practices across NUHS institutions
Influence senior stakeholders to adopt advanced recruitment practices and digital/AI solutions
Build recruitment capability through AI and analytics adoption, and lead change management to embed improved processes and behaviours
Enable cross-institution collaboration to share best practices and drive continuous improvement
Lead and deliver large-scale recruitment transformation programmes, including system implementations and process redesign
Oversee cluster procurement for recruitment-related services (e.g., recruitment agencies, LinkedIn, job portals, background screening vendors)
Develop and govern project plans, timelines, budgets, and stakeholder engagement to ensure on-time, in-scope delivery

MOHH Talent Pipeline Initiatives & Projects

Collaborate with MOHH on national talent pipeline initiatives and operationalise pipeline strategies across the NUHS cluster
Manage MOHH project deliverables and reporting, and represent NUHS in Recruitment Workgroup discussions (e.g., CEN, INOP and other nursing recruitment initiatives)

Requirements:

Education & Experience

Bachelor's degree in human resources, Business Administration, or related field
Minimum 6-8 years of experience in talent acquisition/recruitment operations, with strong exposure to recruitment transformation, Centre of Excellence (CoE), or strategic HR roles
Proven experience in leading large-scale transformation, recruitment process design, or cross-institutional initiatives
Experience working in large, complex organisations healthcare sector experience preferred. Familiarity with public healthcare workforce initiatives and MOHH frameworks is an advantage
Demonstrated experience in implementing AI-assisted recruitment tools and digital transformation initiatives
Hands-on experience with SAP SuccessFactors, other Applicant Tracking Systems (ATS), and workflow automation tools such as Power Automate

Skills & Competencies

Strong strategic thinking with the ability to translate vision into execution
Deep understanding of recruitment processes, systems, and workforce trends
Strong project management capabilities including procurement and vendor management
Experience in data analytics, talent insights, and digital/AI-enabled recruitment tools
Excellent stakeholder management and influencing skills, including engagement with senior leaders
Strong change management and transformation leadership capabilities
Effective communication and presentation skills
Passion to drive strategy, create influence, and deliver impactful transformation

Why Join This Role

At NUHS, we are committed to advancing healthcare through excellence in people, innovation, and collaboration. Our Employee Value Proposition (EVP) reflects a purpose-driven environment where you can make meaningful impact, grow your career, and contribute to shaping the future of healthcare.

This role offers a unique opportunity to lead and shape recruitment transformation at a cluster level. Lead transformational change in healthcare recruitment, developing future-ready recruitment capabilities through AI innovation and strategic talent solutions. If you are passionate about driving change, influencing stakeholders, and making a tangible difference in healthcare workforce outcomes, this role provides the platform to do so.