Join Us

At Vodafone, we're not just shaping the future of connectivity for our customers – we're shaping the future for everyone who joins our team. When you work with us, you're part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What You'll Do

Support and maintain IT systems, including servers, Citrix environments, databases, applications, and printing services. Troubleshoot technical issues, monitor system performance, perform regular maintenance and backups, and provide Level 2 support to users. Work closely with internal teams and vendors to ensure smooth daily operations, system reliability, and continuous improvement of IT services.

Who You Are

Key Responsibilities

Infrastructure & System Administration
Assist in the administration and maintenance of Windows and Linux servers
Monitor system health, availability, and performance using enterprise monitoring tools
Perform routine system maintenance, patching, and software updates
Support backup, recovery, and disaster recovery activities
Maintain system documentation, configuration records, and operational procedures
Citrix & Virtual Desktop Infrastructure (VDI)
Support the administration of Citrix Virtual Apps & Desktops environments
Assist in managing StoreFront, Delivery Controllers, Citrix ADC (NetScaler), and machine catalogs
Create and maintain Delivery Groups, Machine Catalogs, and Citrix policies
Troubleshoot user access, performance, and connectivity issues
Support software deployment and image updates using MCS/PVS
Escalate complex issues to senior engineers when required
Enterprise Printing Infrastructure
Support enterprise printing solutions, print servers, and printer management
Install and configure printers, print queues, and printer drivers
Troubleshoot printing issues and user access problems
Assist in maintaining Follow-Me Printing and document management integrations
Coordinate with vendors for hardware replacement and issue resolution
SQL Server & Database Support
Assist in administering Microsoft SQL Server environments
Monitor SQL Server health, disk space, and database performance
Perform scheduled backup and restore activities
Support SQL Server patching and maintenance activities
Execute basic SQL queries and assist with database troubleshooting
Work with application teams to resolve database-related incidents
Enterprise Application Support
Provide Level 2 technical support for enterprise applications
Assist with application installation, configuration, and deployment activities
Support application integrations with databases and infrastructure components
Troubleshoot application issues and coordinate with vendors when necessary
Maintain application configuration and operational documentation
Service Operations
Respond to incidents, service requests, and operational alerts within agreed SLAs
Participate in change implementation following organizational change management procedures
Perform daily operational health checks and preventive maintenance
Maintain accurate incident records and update knowledge base articles
Support root cause analysis by collecting logs and technical information
Collaboration & Continuous Learning
Work closely with senior system administrators, application teams, and vendors
Participate in infrastructure projects and system upgrades
Continuously develop technical knowledge through training and certifications
Follow IT security policies, operational procedures, and compliance requirements
Contribute ideas for process automation and service improvement

Not a perfect fit

Worried that you don't meet all the desired criteria exactly At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

Qualifications Required

What's in it for you

Bachelor's Degree in Computer Science, Information Technology, or related field
0–3 years of experience in IT Infrastructure or System Administration
Basic understanding of Windows Server administration
Familiarity with Active Directory, DNS, DHCP, and Group Policy
Basic knowledge of Citrix Virtual Apps & Desktops is an advantage
Basic knowledge of Microsoft SQL Server administration
Exposure to Linux operating systems is preferred
Understanding of networking fundamentals (TCP/IP, DNS, VPN, Firewalls)
ITIL Foundation certification is an advantage
Microsoft or Citrix certifications are considered a plus

Skills & Knowledge

Basic knowledge of Windows Server administration
Understanding of Active Directory, Group Policy, DNS, and DHCP
Familiarity with Citrix Virtual Apps & Desktops environments
Basic knowledge of Microsoft SQL Server backup, restore, and monitoring
Understanding of virtualization technologies such as VMware or Hyper-V
Basic PowerShell and SQL scripting knowledge
Good troubleshooting and analytical skills
Strong willingness to learn new technologies
Good communication and teamwork skills
Ability to prioritize tasks and work in a fast-paced environment
Customer-focused with a proactive approach to problem solving
Understanding of ITIL concepts, including Incident, Change, and Problem Management

Who We Are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.

IT Enablement Tech Specialist