Company Vision

To be the market leading cycling retailer, educator & experience provider in the GCC.

Company Mission

To grow the participation in Cycling and Triathlon to improve wellbeing and happiness.

Company Values

Excellence | Passion | Integrity | Innovation | Commitment

Role Purpose

The E-Commerce Support role is responsible for ensuring a seamless, accurate, and customer-focused online shopping experience on Wolfis.ae. This includes supporting order processing, updating product information, assisting with online customer queries, and coordinating with warehouse, sales, and marketing teams to ensure timely order fulfilment and a smooth user journey.

Responsibilities

Order Management & Fulfilment

Process daily online orders and coordinate with warehouse/retail for packing and dispatch
Monitor order statuses and proactively communicate with customers on updates or delays
Handle returns, exchanges, and order-related queries in line with company policies

Product Listings & Website Updates

Assist in uploading and updating product information (descriptions, specs, images, pricing)
Ensure product categories, filters, and tags are correct and up to date

Cross-functional Coordination

Work closely with the warehouse, retail, and courier teams to ensure smooth fulfilment and accurate inventory
Provide feedback and insights to improve website user experience and operations

Reporting & System Updates

Support with tracking daily/weekly/monthly online sales and performance metrics
Monitor stock levels for online only products and suggest replenishment when needed
Assist with testing and launching new features or tools on the e-commerce platform

Requirements

1–2 years of experience in an e-commerce, retail, or customer service role preferred
Strong attention to detail, especially with data entry and product information
Comfortable working with e-commerce platforms (e.g. Shopify)
Excellent communication skills and customer service mindset
Tech-savvy, organised, and eager to learn new systems
Basic knowledge of Excel and/or order management systems

Ideal Candidate

A proactive problem-solver who loves improving online shopping experiences
Highly organised and detail-oriented, with a passion for customer satisfaction
Comfortable juggling multiple tasks in a fast-paced retail environment
Collaborative and tech-driven with a hands on attitude

Ecommerce Support - Talent Pool